Job Summary

Reports To: VP & Senior Product Leader

Location: Boise, Idaho

As a lead member of the Kount Product team, the Director, Product is responsible for managing a team to design new products to support businesses in their fight against digital account fraud. These customer-focused products will support and inform the business strategy and solve emerging problems faced by digital businesses. The Director will be responsible for collaborating with clients, prospects and key internal stakeholders to define the product features which will create value for clients. He or she will work with the Product Owners and Software Engineering to translate these features into user stories for development, the product marketing and sales teams to articulate differentiation and key messages for the features and products, and to act as a thought leader on digital account protection in the industry. The Director will have the ability to shape the future of products at Kount through data-driven insights, analysis, definition and communication and help bring a vision to fruition.

Key responsibilities include, but are not limited to:

  • Be a leader in understanding the market needs for digital account protection, developing and communicating vision, creating and managing a goal-based product roadmap, and launching products along with Product, Sales, and Customer Success leadership.
  • Develop a deep understanding of the customer and competitive landscape by conducting market research and customer discovery, clearly defining problem statements and opportunities, and defining competitively differentiated feature sets.
  • Manage and grow a team of Product Owners and/or Product Managers by supporting their performance and development.
  • Mentor Product Owners and/or Product Managers in the discipline of product management to become effective team members.
  • Partner with the UI/UX design team to deepen understanding of target user needs and develop a user-focused product.
  • Continuously discover product usage after launch using internal and external stakeholders and incorporate findings into the product roadmap.
  • Communicate product vision and customer voice to Software Engineering, while managing trade-offs to iterate, deliver and scale customer value.
  • Maintain technical understanding of internal systems and systems architecture.
  • Work with Customer Success, Sales and Solutions Engineering to communicate product capabilities, integration methods, and answer questions.

Qualifications: 

  • Bachelor’s degree required
  • 5 or more years of software product management experience, preferably as a Product Owner, Product Manager or general manager of a product line, launching new SaaS products and managing the full product lifecycle.
  • 3 or more years of proven success in managing product team members in an Agile and Scrum environment.
  • Advanced knowledge in Fintech, cybersecurity, identity management, and fraud, risk or loss prevention, and experience creating SaaS products that support those domains.
  • Strong understanding of front and back-end mobile and web technologies in relation to SaaS B2B applications.
  • Clear knowledge and understanding of agile development processes and Scrum methodology.
  • Strong organization, communication and presentation skills.
  • Expertise in defining and writing technical requirements and user stories.
  • Experience communicating and collaborating with individuals who possess a broad variety of technology and business knowledge.
  • Strong organization, communication and presentation skills.
  • Ability to prioritize appropriately and to substantiate decisions with data, experience, technical understanding, and strategic alignment.

Job conditions / work environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Job performed at a desk in front of a computer.
  • Requires heavy use of keyboard and mouse.
  • Requires sitting for long periods of time.
  • Casual work environment.
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