Solutions Engineer - Kount
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Job Summary

Reports To: Manager, Solutions Engineer

Location: Boise, Idaho

Kount has an opening for Solutions Engineer in our Boise, Idaho office.

This is a tremendous opportunity for someone who thrives on assisting salespeople (and their customers) quickly and successfully solve problems, and who’s passionate about playing a pivotal part in helping drive our business forward.

Key responsibilities include, but are not limited to:

  • Primary technical resource for the sales team.
  • Actively drive and manage the technology evaluation stage of the sales process, work in conjunction with the sales team as the key technical advisor and product advocate for our products.
  • Articulate technology and product positioning to both business and technical users.
  • Identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.
  • Establish and maintain strong relationships throughout the sales cycle.
  • Travel up to 10-25% and participate in after-hours meetings with customers as required.

Qualifications:

  • 5+ years relevant experience in project management, engineering, solution development or technical sales.
  • A Bachelor’s degree in Computer Science or a related field that supports the key responsibilities of the job or equivalent experience.
  • Ability to travel as needed to support sales activities.

What could set you apart:

  • Development and delivery of compelling and clear product demonstrations.
  • Experience representing the product to customers and at field events such as conferences, seminars, etc.
  • Train direct and partner sales teams on product features, enhancements, and integration requirements.
  • Translate customer requirements and explain product use cases to address client needs.
  • Contribute to the creation of collateral that explains Kount solutions to prospects.
  • Act as a fraud risk control subject matter expert.
  • Respond to functional and technical elements of RFIs/RFPs.
  • Communicate market requirements to Product Management teams.
  • Keep current on industry trends and provide influence over technical initiatives supporting revenue growth.
  • Create technical solution designs based on customer requirements
  • Drive Customer Success through the implementation process with a focus on the integration until Certification to production
  • Seamlessly Transition customers to Client Success team
  • Assist with post-sales development and implementation issues
  • Troubleshoot the issues to ensure that their product is working efficiently and effectively for the customer
  • Knowledge of scripting, development languages and Internet application components.
  • Working knowledge of e-commerce and payments ecosystems is preferred.
  • Must possess exceptional problem-solving, analytical, and research skills.
  • Proven track record in sales, technical sales, or consultative technical support.
  • Social ease and a strong and demonstrated ability to build relationships with a variety of different people and personality types.
  • Positive attitude and an outgoing personality with a high standard of decorum.
  • Professional appearance and the ability to exhibit a professional demeanor over the phone, through email, and in person, as required.

 

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