Artificial intelligence (AI) is transforming the food service sector by helping restaurants boost their sales as well as improve and automate systems that were once managed by staff. It can also serve as a powerful tool in restaurants’ fight against fraud, which is becoming an increasingly prevalent issue as bad actors target the flood of customers using digital channels during the COVID-19 pandemic.

The health crisis has forced some eateries to close entirely, while others must operate at reduced capacities depending on state and local restrictions. Perhaps the one bright spot has been the surge in mobile ordering, with customers’ use of restaurant apps skyrocketing and helping restaurants make up for some of the income they have lost to pared-back dine-in sales. This increase has made the space more appealing to fraudsters, however, who aim to blend in among legitimate consumers to perpetrate their misdeeds.

The November Mobile Order-Ahead Tracker® explores the impact of AI and how eateries are using the technology to ease their operations, personalize customer offers and fight fraud.

Around The Mobile Order-Ahead World

Payment protection platform Verifi has partnered with digital fraud protection firm Kount Inc. to provide its dispute management solutions to the latter’s security platform. Verifi said its Inform solution offers fraud and dispute alert notifications and allows merchants to manage disputes and prevent chargebacks. Integrating Verifi’s solutions will allow Kount’s fraud prevention and identity platform to offer restaurants and businesses near-instant payment protection…

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