Kount counters chargebacks with Ethoca

Ethoca Alerts and Consumer ClarityTM are being delivered as part of the Kount Dispute and Chargeback Management Solution, a comprehensive, post-authorization solution that integrates best-in-class fraud and customer dispute alert systems with in-depth transaction details and industry-leading AI-driven fraud prevention. By enabling integration with Ethoca Alerts and Consumer ClarityTM, as well as providing access to existing partnerships, Kount’s Dispute and Chargeback Management Solution can further deliver true end-to-end chargeback protection.

As part of the integration with Ethoca, one layer of defense in the new Kount solution is Consumer ClarityTM. This provides rich merchant and purchase information, including easy-to-recognize merchant names and logos, purchase location details, and itemized digital receipts to cardholders and financial institution call center and back-office staff, thereby eliminating transaction confusion – a leading cause of disputes and chargebacks.

Delivered on-demand through secure and trusted banking channels, this enhanced information from Ethoca, combined with the Kount Dispute and Chargeback Management Solution, helps merchants to: