PaymentSource

The equation is no mystery to those in payments or financial services: Expand your digital footprint, and you expand the opportunities for hackers to damage your network.

What to do about that is less apparent, other than the desire for most banks and retailers to assure their infrastructure is safe without hampering the customer experience. But most experts agree the time is now to fortify security in all layers of all channels along the multi-channel digital roadmap.

“The biggest trend in payments is the massive investment in the digital customer journey, and it is creating hundreds of combinations of customer interactions along what were once legacy rails — and it is all powered by the mobile device,” said Rich Stuppy, chief customer experience officer at fraud prevention provider Kount.

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