In 2020, sticky.io and Kount teamed up with Modern Retail to survey brands, retailers and agencies about what tools and tactics they’ll use in 2021 to stop fraudsters from damaging their business and harming their loyal customers.

As 40 percent of e-commerce merchants reported an increase in chargeback fraud since the beginning of 2020, the timing for brands, retailers and agencies to respond is critical. In the infographic below, explore highlighted findings from the new survey, and then dive deeper into the research by downloading the complete report.

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