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Industry News

Retailers’ Delicate Opportunity to Win New eCommerce Customers
Only one-third of current online shoppers plan to return to physical stores when they re-open, indicating a permanent change in consumer behavior. As stores reopen, many consumers will remain loyal to eCommerce for many reasons: convenience, speed, and to avoid the risk of a second peak or wave of COVID-19.
The Forgotten Fraud Risk on the Rise During COVID-19
Recent reporting is focused on how not to be a victim during the pandemic, however lacking is oversight on how not to be a criminal. The article explains that first-party fraud, or friendly fraud, is being overlooked and underreported.

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Future Webinars

Chargeback Protection Trends & Best Practices
Teams are facing pressure to grow ecommerce revenue, minimize damages from fraud and chargebacks, streamline operational costs, and deliver an exceptional customer experience. Join this session to learn about best practices to efficiently manage ecommerce growth and protect against chargebacks.
Tuesday, June 23, 12:00 p.m. MT

Capitalizing on 3DS2.0: Reduce Customer Friction, Chargebacks, and False Positives
Learn how to enable 3DS2 compliance with reduced costs and positive customer experiences. This session will discuss how online businesses can take advantage of the liability shift offered by 3-D Secure for customer authentication, while using a robust AI-driven fraud prevention solution to protect all points of the customer journey and deliver a low-friction experience.
Thursday, June 25, 9 a.m. MT

Recent webinars have highlighted chargebacks and the risk they pose to businesses as eCommerce volume reach unprecedented heights. Check out other key insights from Kount’s recent webinars.

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Kount Updates
and News

Business Intelligence Group: Kount wins the 2020 Fortress Cyber Security Award for Software and Applications. The business award program sought to identify and reward the world’s leading companies and products that are working to keep our data and electronic assets safe among a growing threat from hackers.
PYMNTS: Social media and online review websites play crucial roles in attracting business, with 72 percent of customers using Facebook to decide where to eat or where to place a mobile order and one-third of customers avoiding restaurants with less than a four-star Yelp rating,” according to the June 2020 edition of PYMNTS’ Mobile Order-Ahead Tracker® done in collaboration with Kount.
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