Travel is back and so are travel scams

With more widespread vaccinations and relaxed travel restrictions, many people are making long-delayed vacation plans, according to CNN. But scammers are making plans of their own to separate travelers from their money via too-good-to-be-true vacation packages, fake airfare deals, and other schemes.

Consumers are often the target of these types of travel scams. But the travel industry can also be susceptible to fraud, accepting fake or stolen credentials for vacations and reservations.

Travel, leisure, and entertainment businesses need a fraud protection solution that ensures smooth experiences for legitimate customers and increases friction for bad actors engaging in suspicious activity.

Superconnected consumers spend 26% more on food orders

Superconnected consumers — those who have more than six connected devices — are more likely to have shifted to online food ordering over the last 15 months. 87% of these consumers say they will keep ordering food online at least somewhat, even after they can safely return to dining in restaurants.

Restaurants will need to deliver engaging, enticing loyalty and rewards programs for superconnected consumers if they hope to meet this segment’s ordering expectations. Check out which restaurants are currently scoring highest in the mobile order-ahead experience in Kount’s Mobile Order-Ahead Tracker.

Woman sold $700K in counterfeit retail coupons

A California woman coded and printed counterfeit coupons that retailers accepted and later incurred losses from. This is just one of the many forms of promo abuse.

A more common form of promo abuse in eCommerce is code cracking in which a bad actor rapidly attempts thousands of possible promo or coupon codes to find ones that work. An account takeover solution like Kount Control can help businesses detect when promo abusers are attempting to crack discount codes.

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Salvation Army launching eCommerce website

The online storefront will complement retail operations in brick-and-mortar stores, the Salvation Army says. The site aims to offer customers an affordable, sustainable, and creative way to shop from their mobile devices.

Businesses that are propelling into eCommerce can be caught off-guard by the fraud that comes along with new business models. When stepping into new channels, businesses should focus on preventing fraud throughout the customer journey. See what sets Kount’s solution apart.

Digital payment adoption and contactless payments surge

A new study found the 2020 eCommerce surge created shopper affinity around the world for retailers that offer digital payments. Across all regions, 69% of digital wallet users have shopped more often since using a digital wallet. 54% have spent more money at retailers that take digital payments.

Offering digital payments can increase customer loyalty, but they also open the door to fraud. Businesses should use a fraud prevention solution that combines AI and machine learning to reduce friction, prevent fraud, and reduce manual reviews.

June 1, 2021
Weekly news digest
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