BlueSnap - Kount

BlueSnap is a global payments company that provides customers with a seamless online experience. Prior to implementing Kount, BlueSnap had a labor-intensive fraud detection process involving multiple customer service representatives manually reviewing hundreds of suspicious transactions daily. “With Kount Central’s automated process, we’re handling 50% higher transaction volumes and have zero people reviewing orders for fraud,” notes Fraud Manager John Johansen. “Those half dozen customer service reps who were reviewing transactions for fraud are now doing revenue-enhancing activities, like helping merchants build their sales.”

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Our business has doubled while the chargeback rate for our merchants has declined 500%. John Johansen, Fraud Manager


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