BustedTees is one of the web’s leading online t-shirt brands. Organizational changes and new initiatives to grow the business lead to an increase in orders. However, as revenue grew, so did fraud. Their chargeback rates reached 2% and fines grew to $5,000 a month. After a 2-week implementation of Kount, their chargeback rate dropped dramatically and inside of 6 weeks they were out of the chargeback fine program.
Inside of 6 weeks, our chargeback rates were lower than they had ever been, and we were out of the chargeback fine program. – Adam Schwartz, General Manager