J.R. Dunn Jewelers offers the highest levels of customer service to buyers of designer jewelry online. As sales grew, so did the risk of fraud. With online sales and phone orders increasing and a new Magento platform, J.R. Dunn needed a better solution to reduce the risk of fraudulent orders. Kount helped them bridge the gap between delivering better service for the customer, while still having confidence that fraud was being stopped.
Kount’s most significant impact has been that customer abandonment due to fraud verification delays has been reduced from 50% to 0%. Kara Mangiere, Risk & Director of E-Commerce