Micro-Center

With rapid growth comes a dramatic increase in online fraud. The company previously had relied upon an effective in-house fraud program that included automated fraud controls and intensive manual reviews of online orders. But the surge in business and frequent attacks from fraudsters began to outstrip in-house resources.

Results

• Reduced card-not-present chargeback rate 72% — down to 0.4%
• Increased online sales 23% with projected growth of 30% by year-end
• Reduce bad debt related to card-not-present chargebacks 37%