In 2013, Jordache began offering U.S. Polo merchandise online and experienced strong sales growth in the first few years. With this strong sales growth, came fraud. U.S. Polo deployed Kount in August of 2016 and immediately began seeing results, dropping their chargeback rate by 92%. In addition to slashing chargebacks and product losses, Kount helped to streamline their review process.
Kount was a great way to put out the fire. Since instituting Kount, we’ve seen a 92% drop in our chargeback rate. The value we get from Kount is phenomenal. Our return on investment is easily 10 to 1.
Matt Debnar, VP of E-Commerce