View all videos from the Fall 2020 Digital Protection Summit virtual event
VP, Research Director Serving Security & Risk Professionals
Merritt leads a team of analysts who provide research and advisory services that address the needs of security and risk professionals. His team focuses on identity and access management (IAM), endpoint security, threat intelligence, and vulnerability management strategies and technologies. Previously, Merritt was a principal analyst on the security and risk team, focusing on IAM best practices and technologies as well as physical security and internet-of-things (IoT) security. He continues to help clients address their IAM and physical security needs, map out customer requirements and strategies, and navigate the IAM technology and services landscape.
November 18, 2020 Agenda
Presented by Brad Wiskirchen, CEO, Kount
Top Trends Shaping Digital Identity and Trust
Presented by Merritt Maxim, Forrester
The global trend of consumers exclusively engaging with brands via digital channels has accelerated rapidly in 2020. In response, companies across industries are refreshing and optimizing their digital experiences to ensure they are positioning themselves to win, serve, and retain customers long-term. Unfortunately, the increase in digital interactions has been met by an increasing range of cyber threats, including account takeover, bots, and fraud. Companies must control each threat to mitigate data theft and the erosion of customer confidence. In this session, Forrester VP and Research Director, Merritt Maxim, will discuss the key trends driving digital identity and trust. Maxim will also provide insights on how organizations can defend against related cyber threats in ways that secure the customer journey without compromising the user experience.
The Changing Fraud Landscape
Presented by Rich Stuppy, Chief Customer Experience Officer, Kount
2020 has exceeded the most extreme predictions and completely reshaped the landscape of digital commerce. But lost in the drama of global changes are some subtler trends that are transforming digital fraud prevention. In this session, Rich Stuppy, Chief Customer Experience Officer at Kount, will explain what’s new (and less obvious) in fraud prevention this year.
The session will address::
How to Prevent Chargebacks and Resolve Disputes Immediately
Presented by Scott Adams, VP of Friendly Fraud, Kount
Presented by Joe Notari, Manager, Risk Strategy, 14 West
Presented by Gabe McGloin, Head of International Merchant Sales and Business Development, Verifi, a Visa Solution
Using 3D Secure 2 With Fraud Prevention for Strong Customer Authentication
Presented by Sean Deruisseaux, Group Product Manager, Kount
Presented by Marta Rzeszowska, Director of Portfolio Product Management, Payments & Retail Solutions, Moneris
Secure Customer Authentication (SCA) is the latest in a steady stream of new standards for digital transactions. And for many international transactions, SCA is now required. In this session, learn SCA and 3DS2 basics, and dig deeper into how they impact businesses.
This session will cover account creation essentials, such as:
Part 1: SCA and 3DS2 Basics – Learn what these new standards are, how they developed over time, and how they are likely to change.
Part 2: SCA Strategy and Choosing the Right Partner – Learn about delegated and secure authentication, Kount’s product road map, and strategies to “future proof” your compliance.
Combatting Digital Account Fraud
Presented by Sven Hindman, Product Manager, Kount
Consumers are flooding digital channels, and what once appeared to be a high tide may now be a baseline. By encouraging these new digital customers to create permanent accounts, businesses can reduce fraud and build customer loyalty. In this session, learn how to optimize that critical first interaction: account creation.
This session will cover account creation essentials, such as:
As consumers and legislatures focus more attention on safe customer accounts, see how protecting your account creation process can reduce future liability, increase revenue, and prevent fraud across the entire customer journey.
Understanding Digital Identity & the Customer Journey
Presented by Casey Zenner, Director of Enterprise Sales, Kount
Presented by Conlen Pritchett, Senior Manager, Strategic Partnerships, Ethoca
In fraud prevention, “stop bad transactions” is no longer the North Star of an effective strategy. Instead, today’s high-volume eCommerce and split-second customer decisions demand something new: the ability to recognize digital identities and assess risk — and value — at every step of the customer journey.
Learn five keys to help you enhance your customer journey:
Bot vs. Bot: The Future of Machine Learning and Bot Attacks
Presented by Vik Dhawan, VP of Product, Kount
The frequency of automated bot attacks is accelerating. Sophisticated malicious bots, built on machine learning, can easily penetrate perimeter defenses to disrupt customers and operations, even as companies respond with their own bot-driven defenses.
In a bot versus bot scenario, how do businesses stay ahead? In this session, Vikram Dhawan, Vice President of Products at Kount, describes the current landscape of bot protection and how to orient your strategy for the future.
In this session, you will learn:
Why Email Insights Are Powerful Datapoints for Accurate Risk Scoring
Presented by Matty Jones, Data Scientist, Kount
The personal and lasting nature of an email address makes it a rich source for customer insights. In this presentation, find out about the 180 attributes that an email address can reveal about your customers and how to use that data to
Finally, learn the strategies and technologies that can help you protect and improve your entire customer journey through optimized automation and analytics-based insights.
Maximizing Machine Learning and Analysis To Improve Policies
Presented by Brady Harrison, Sr. Data Analyst, Kount
Presented by Rowdy Durci, Loss Prevention, GNC
The discussion will address:
Fraud can target a variety of business activities, so learn how to identify fraud protection opportunities that will make the biggest impact on your revenue and apply practical strategies for quick results.
Presented by Gary Sevounts, CMO, Kount
Conveniently schedule a call with sales to discuss your fraud protection strategy.