TERM:
Delivery and return fraud

Definition:

Return fraud is the act of defrauding a retail store via the return process. There are various ways in which this crime is committed. For example, the offender may return stolen goods to secure cash, or steal receipts or receipt tape to enable a falsified return, or to use somebody else’s receipt to try to return an item picked up from a store shelf. Return abuse is a form of “friendly fraud” where someone purchases products without intending to keep them.