Kount’s Dispute and Chargeback Management solution

Manage inquiries, alerts, and notifications in one dashboard to stop chargebacks, save the sale, and reduce future fraud.

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How the chargeback solution works

Kount’s Dispute and Chargeback Management solution helps businesses drill down on and prevent chargebacks and revenue loss from criminal fraud, friendly fraud, and legitimate disputes. The solution integrates with Near Real-Time Chargeback Prevention, Ethoca Alerts, and Kount’s Identity Trust Global NetworkTM.

Inquiries

Inquiries tell businesses that a customer has questioned a charge with their issuing bank.

As soon as a business receives an inquiry, it can collaborate with banks by sending additional information about the transaction. Being able to relay additional information means the business can save the sale and prevent a chargeback.

Alerts

Alerts tell businesses that a chargeback is about to be issued and they have 24-72 hours to act.

As soon as a business gets an alert, they can automatically or manually issue a refund based on customizable criteria to avoid manual review time and prevent a chargeback. Businesses can also stop shipments to prevent inventory loss.

Notifications

Notifications tell a business that a chargeback is incoming.

Though the business can’t avoid the chargeback, it can use notifications to stop shipments and prevent inventory loss. They can also use information about the incoming chargeback to adjust fraud policies to prevent similar chargebacks in the future.

Kount’s Dispute and Chargeback Management solution

INQUIRIES

Kount’s AI-driven fraud prevention platform
Verifi Order Insight®Ethoca Consumer Clarity


ALERTS

Verifi Cardholder Dispute Resolution Network™ (CDRN®)
Verifi Rapid Dispute Resolution (RDR)Ethoca Alerts – Confirmed Fraud and Consumer Disputes


NOTIFICATIONS

Verifi
INFORM

Kount’s enhanced transaction data and advanced analytics

MANAGE
Kount’s Fraud Prevention Platform

Chargeback management solution benefits


Reduce chargebacks almost immediately

Kount’s integrations help businesses deflect chargebacks and disputes as soon as customers contact their issuing banks.


Refund purchases
automatically

Resolve customer disputes quickly to save time, money, and resources on manual reviews.


Save the sale

Deflect chargebacks by relaying transaction data that can help customers recognize purchases.


Access chargeback prevention products in one place

Manage, act on, and resolve post-authorization disputes as soon as they happen.


Inform future fraud prevention

Use decision data insights and analytics to adjust policies within your anti-fraud solution.


Pay only for positive outcomes

Kount’s chargeback solution has no set-up costs, monthly minimums, or long-term commitments — just positive ROI.

How Kount’s Identity Trust Platform protects the entire customer journey

Kount helps businesses make real-time identity trust decisions to block or challenge low-trust interactions and provide frictionless experiences for high-trust interactions. Kount Control protects account creation and login events from account takeover attacks. Kount Command stops bad actors from making fraudulent purchases online. Dispute and Chargeback Management is Kount’s comprehensive post-authorization solution. It fully integrates with post-authorization products from major card brands and gives businesses tools to intercept and deflect disputes.

Near Real-Time Chargeback Prevention

In partnership with Verifi, A Visa Solution, Kount provides Near Real-Time Chargeback Prevention. It’s instant, integrated access to solutions for managing fraudulent transactions, chargebacks, and disputes. Solutions include Order Insight®, the Cardholder Dispute Resolution Network™ (CDRN®), and INFORM. This powerful set of chargeback prevention tools can help businesses identify, prevent, and resolve chargebacks.


Ethoca

Consumer Clarity™ provides rich merchant and purchase information, including easy-to-recognize merchant names and logos, purchase location details, and itemized digital receipts to cardholders and financial institution call center and back-office staff, thereby eliminating transaction confusion – a leading cause of disputes and chargebacks.

Ethoca Alerts allows businesses to get confirmed fraud and customer service alerts that help them intercept and deflect disputes from criminal and friendly fraud, post-authorization and pre-chargeback. From there, businesses can refund purchases, stop shipments, and prevent inventory loss. Not to mention, they can save time and money on the chargeback process.

Learn more about Kount’s Dispute and Chargeback Management solution.

Download Data Sheet

Post-authorization tools that reduce chargebacks and future fraud

Inquires: Reduce disputes and save the sale

Inquiries tell businesses that a customer has disputed a charge with their issuing bank. An inquiry may indicate accidental friendly fraud. The Dispute and Chargeback Management solution uses integrated tools to help businesses:

  • Allow banks to request transaction details.
  • Relay merchant names and logos, purchase location details, and itemized digital receipts.
  • Help customers recognize purchases.
  • Deflect chargebacks, prevent friendly fraud and policy abuse, and keep revenue.
  • Reduce unnecessary disputes and costly chargebacks caused by transaction confusion.

Alerts: Decision disputes and refund purchases

Alerts tell businesses that a chargeback is about to be issued and the business has 24-72 hours to address it. The Dispute and Chargeback Management solution uses integrated products to help businesses:

  • Intercept and deflect disputes from criminal and friendly fraud, post-authorization and pre-chargeback.
  • Authorize seller-initiated refunds to prevent banks from escalating disputes to chargebacks.
  • Apply auto-decisioning to resolve fraud and non-fraud disputes.
  • Stop shipments to prevent inventory loss.
  • Resolve disputes quickly, save time on manual reviews, prevent dispute filing errors.

Notifications: Improve fraud rates and prevent future chargebacks

Notifications tell a business that a chargeback is incoming. The Dispute and Chargeback Management solution uses integrated tools from major card brands with Kount’s advanced analytics solution to help businesses:

  • Receive data for all confirmed fraud and chargeback notifications in real time.
  • Combine issuer data with purchase data, geolocation data, shipping information, and device information.
  • Track and improve fraud rates, gain customer purchase insights, and identify chargeback patterns.
  • Adjust fraud policies to prevent similar chargebacks.
  • Improve customer experiences and revenue.
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