Kount, in partnership with Verifi, provides a complete solution to immediately stop chargebacks and manage disputes. Take advantage of the most powerful set of chargeback prevention tools to identify, prevent, and resolve chargebacks without the need for development resources or complex integrations.
Kount’s Near Real-Time Chargeback Prevention Solution delivers all of the benefits of Kount’s fraud prevention, and enhanced capabilities of Verifi’s dispute management tools to easily stop chargeback losses, recover revenue, save the sale, and reduce dispute timeframes.
Stop chargeback losses, decrease chargeback rates, and avoid penalties
Recover revenue associated with chargebacks and the loss of goods or services
Save the sale and retain good customers by helping them recognize purchases
Reduce dispute timeframes from weeks to seconds by communicating with issuers in real time
Immediate deployment and services
The Near Real-Time Chargeback Prevention Solution provides a single platform for managing fraudulent transactions, chargebacks, and disputes. Kount’s partnership with Verifi provides instant access to new options including Order Insight®, Cardholder Dispute Resolution Network™ (CDRN®), and INFORM, in addition to Kount’s leading fraud prevention and analytics for the most complete defense against chargebacks.
Stop Fraudulent Transactions
Kount’s Identity Trust Platform
Kount’s Identity Trust Platform addresses various types of fraud, chargebacks, and disputes. With industry-leading protection for the entire customer journey that uses Kount’s advanced AI, and an orchestration hub for third-party integrations, Kount prevents chargebacks and revenue losses in a single, easy-to-use solution, pre-integrated with Verifi Solution Dispute Management Solutions.
Stop Friendly Fraud Chargebacks
Order Insight® (Formerly VMPI)
Reduce payment disputes by allowing banks to request transaction details to help cardholders recognize a purchase. Businesses can deflect the chargeback and keep their revenue.
The added data from Kount and Order Insight® helps the issuer:
• Remind the customer of a forgotten purchase
• Identify friendly fraud such as family fraud
• Reveal policy abuse
Intercept Disputes to Preempt Chargebacks
Cardholder Dispute Resolution Network™ (CDRN®)
Resolve pre-dispute cases directed by participating CDRN issuers quickly and easily within 72 hours by seller-initiated refund to avoid any chance of them escalating to a formal dispute.
Auto-Decision Dispute Cases for Hands-Off, Immediate Resolution
Rapid Dispute Resolution (RDR)
Apply auto-decisioning to resolve both fraud and non-fraud Visa disputes to avoid a chargeback. Sellers can use a robust decision engine that includes seller-defined rules to optimize their refund policies.
Automated credits improve customer experiences through quick resolutions, save manual review time and cost, and prevent dispute filing errors to reduce chargeback liability.
Prevent Future Chargebacks
Receive data for all confirmed fraud (TC-40) and chargeback notifications in real time. INFORM provides a single-source for key data points that can improve link analysis, fraud analytics, and modeling to enhance fraud detection and improve manual reviews.
Businesses can analyze this data to track and improve fraud rates, gain customer purchase insights, and identify chargeback patterns. The results can then be used to improve rules and further optimize chargeback prevention.
Enhance Data to Accelerate Results
Kount’s Advanced Analytics
Kount’s Identity Trust Platform further enhances chargeback and dispute services with rich transaction-related data such as purchase data, geolocation data, shipping, and device information to make it easier for online businesses and their customers to instantly recognize transactions, resolve disputes, and save the sale.
With Kount’s advanced data analytics through Datamart or Data on Demand, online businesses can further analyze data types to isolate legitimate purchases from friendly fraud, and to look beyond chargebacks to pinpoint opportunities to improve customer experiences, margins, and revenue.
Get instant protection that can deliver results today. Avoid complex integrations and quickly reduce chargeback losses, escape or avoid fraud monitoring programs, and start growing revenue.
*Based on analysis of Kount customers conducted in 2019