When a consumer disputes a transaction with their issuing bank, the issuer sends a confirmed fraud or customer dispute notice to Ethoca in real time. This “Ethoca Alert” is sent to businesses immediately via Kount’s Dispute and Chargeback Management dashboard. Kount marks the transaction as confirmed fraud automatically — no manual effort required.
With the confirmed fraud alert in hand, businesses can stop fulfillment on the fraudulent order and issue a refund to the customer. As a result, resolve the dispute, disrupt malicious activity, prevent inventory loss, and save time and money on the chargeback process. Then use direct-from-source issuer data to update fraud rules and prevent future fraud.
Ethoca Alerts is ideal for businesses of all sizes across industries. Its direct-from-source issuer data can reduce the dispute and chargeback process from weeks to days, hours, or minutes. And thanks to a global collaboration network of issuers and merchants, businesses can resolve disputes, stop order fulfillment, and reduce chargebacks.
Kount’s Dispute and Chargeback Management solution is a single dashboard that gives businesses access to post-authorization tools to help them act on customer disputes. Inquiries tell you when customers have disputed charges with their issuing banks. Alerts tell you that chargebacks are about to be issued. And notifications tell you that chargebacks are incoming. Combine Kount’s dashboard with its leading AI-driven fraud prevention platform to optimize your fraud and chargeback strategies.
Ethoca and Kount can help you prevent fraud and reduce chargebacks