Ethoca Alerts stop chargebacks, resolve disputes

Integrate Ethoca Alerts with Kount’s Dispute and Chargeback Management solution and know when customers initiate disputes.

How Ethoca Alerts works

When a consumer disputes a transaction with their issuing bank, the issuer sends a confirmed fraud or customer dispute notice to Ethoca in real time. This “Ethoca Alert” is sent to businesses immediately via Kount’s Dispute and Chargeback Management dashboard. Kount marks the transaction as confirmed fraud automatically — no manual effort required.

With the confirmed fraud alert in hand, businesses can stop fulfillment on the fraudulent order and issue a refund to the customer. As a result, resolve the dispute, disrupt malicious activity, prevent inventory loss, and save time and money on the chargeback process. Then use direct-from-source issuer data to update fraud rules and prevent future fraud.

Ethoca Chargeback Alerts Diagram

Take immediate action on confirmed fraud

Ethoca Alerts is ideal for businesses of all sizes across industries. Its direct-from-source issuer data can reduce the dispute and chargeback process from weeks to days, hours, or minutes. And thanks to a global collaboration network of issuers and merchants, businesses can resolve disputes, stop order fulfillment, and reduce chargebacks.

Reduce Chargebacks Icon

Reduce chargebacks
Stop chargebacks before they happen, and reduce related costs.

Fight Chargeback Fraud Icon

Fight fraud
Stop the fulfillment of fraudulent orders before you lose inventory.

Increase Order Acceptance Icon

Increase order acceptance
Accept more orders with confidence, knowing Ethoca Alerts will notify you of fraud.

Improve Customer Satisfaction Icon

Improve customer satisfaction
Save customers from the long dispute and chargeback process.

Find Related Fraud Icon

Find related fraud
Eliminate related fraudulent orders with link analysis.

Reduce Future Chargeback Fraud Icon

Reduce future fraud
Update fraud rules to prevent future fraud.

Access post-authorization tools in the Dispute and Chargeback Management solution

Kount’s Dispute and Chargeback Management solution is a single dashboard that gives businesses access to post-authorization tools to help them act on customer disputes. Inquiries tell you when customers have disputed charges with their issuing banks. Alerts tell you that chargebacks are about to be issued. And notifications tell you that chargebacks are incoming. Combine Kount’s dashboard with its leading AI-driven fraud prevention platform to optimize your fraud and chargeback strategies.

Ethoca and Kount can help you prevent fraud and reduce chargebacks


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