Protect your revenue with chargeback management

Chargebacks have damaged your bottom line for long enough. It’s time to protect the revenue that’s rightfully yours — and Kount can help. We offer a complete solution for chargeback management. 

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chargeback management at Kount


A complete strategy for
chargeback management

chargeback management strategy

Kount is capable of solving the problem of chargebacks — the entire problem, not just the most obvious or easiest-to-handle threats. 

Our goal is to protect the maximum amount of revenue in the most efficient and accurate way possible.

Protect sensitive account information


The easiest-to-win fight is the one you can avoid. That’s why chargeback prevention is a crucial first step in a comprehensive management strategy. 

Reduce payment fraud


Prevent what you can, and fight what you can’t. Don’t leave money on the table when chargebacks do happen — reclaim what’s rightfully yours. 

fraud prevention automation


Automation is key. It ensures everything you do is done efficiently and accurately. Pick how much or how little you want to automate, and the technology will go to work.

Centralized reporting


Data analysis brings your chargeback management strategy full circle. Figure out what is and isn’t working so your results are always improving. 


The hidden benefits of chargeback management

Why bother with chargeback management? Because it can significantly improve your bottom line in multiple ways.

Benefits of preventing chargebacks

Reduce chargebacks 

Keep chargeback counts low

Reduce chargeback rates by 60-70%. Keep thresholds low and merchant accounts healthy.

Improved customer experience

Improve customer experience

Increase customer satisfaction by quickly and proactively resolving complaints.

machine learning availabliity

Take quick action

Identify issues within 24 hours of a dispute rather than waiting for a chargeback 2-5 weeks later.

Save fulfillment costs

Save fulfillment costs

Stop the shipment of goods on disputed orders. Retain fulfillment, shipping, and product costs.

Benefits of fighting chargebacks

Recover revenue

Recover revenue

If you accept chargebacks as a loss, your hard-earned money is gone forever. But if you fight, you can recover revenue that’s been unfairly sacrificed.

machine learning perceptibility

Uncover data

If you ignore your chargebacks, you miss the data they contain. But if you dig in and investigate, you’ll learn why chargebacks happened in the first place.

Avoid penalties

Avoid penalties

If you don’t respond to certain disputes, you’ll have to pay an expensive fine. But fight back and you can easily avoid those unnecessary penalties.

machine learning objectivity

Prove legitimacy

If you aren’t fighting, the bank is going to wonder why. But fight for money that’s rightfully yours and you’ll help solidify the business’s credibility.


Added value achieves better results

Want to manage chargebacks with greater efficiency and better results? Here’s what sets Kount apart from any other strategy.

machine learning reactivity

Impressive return on investment

Other strategies might yield high win rates, but they come with low or negative ROI. At Kount, we understand what really matters — your bottom line. That’s why we strive for both high win rates and significant ROI.

kount icon automation

Flexible automation

Not all automation is created equal. You need flexible automation that fits the unique preferences of your business. With options for DIY, fully-managed, and everything in between, Kount can do it all.

Account Protection Shield and Star

Proven expertise

Our chargeback experts have spent decades learning the rules, testing strategies, and building relationships. We know what it takes to succeed. Ongoing insights are funneled into technology that is constantly optimised so results are always improving.

kount icon historical data

Real-time data

When it comes to managing chargebacks, time is money. You can’t afford to wait days or even hours to know what’s happening. You need data in real time so you can make quick and accurate decisions — and that’s exactly what Kount provides.


Multiple solutions. Complete strategy. 

Kount has all the chargeback management tools you need to be successful. Learn more about the individual solutions that go into a complete strategy.

Resolve friendly fraud

Order Validation

Resolve issues without sacrificing revenue.

Chargeback alerts

Prevention Alerts

Be notified when transactions are disputed.

Accurate machine learning

Rapid Dispute Resolution

Refund disputes to reduce chargebacks.

machine learning availabliity

Chargeback Responses

Recover revenue that’s been lost. 

Protection at every stage of the transaction lifestyle


Identity Verification


Transaction Authorisation


Dispute Raised


Order Validation


Chargeback Alerts


Rapid Dispute Resolution (RDR)


Chargeback Response


What our clients are saying

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Solve the problem of chargebacks

Thousands of companies from all over the world use Kount to manage numerous challenges throughout the chargeback process — everything from preventing friendly fraud to recovering revenue. Will you be next? Sign up for a demo today to get started.

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