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Mastercard Reason Codes

Kount has created a database of Mastercard reason codes. Use this resource to prevent and fight chargebacks with greater accuracy. View the entire list of Mastercard reason codes below.

Mastercard Reason Codes
Mastercard

Mastercard Reason Codes

Fraud

4837 - No Cardholder Authorization
4840 - Fraudulent Processing Of Transactions
4849 - Questionable Merchant Activity - Global Merchant Audit Program (GMAP)
4849 - Questionable Merchant Activity - Mastercard Rule 3.7 Violation for Coercion Claim
4849 - Questionable Merchant Activity - Questionable Merchant Audit Program (QMAP)
4863 - Cardholder Does Not Recognize, Potential Fraud
4870 - EMV Chip Liability Shift
4871 - Chip Liability Shift – Lost / Stolen / Never Received Fraud

Authorization

4807 - Warning Bulletin
4808 - Authorization Chargeback - Required Authorization Not Obtained
4808 - Authorization Chargeback - Cardholder-Activated Terminal (CAT) 3 Device
4808 - Authorization Chargeback - Expired Chargeback Protection Period
4808 - Authorization Chargeback - Multiple Authorization Requests
4812 - Account Number Not On File

Cardholder Dispute

4853 - Cardholder Dispute - Goods or Services Not Provided
4853 - Cardholder Dispute - Issuer Dispute of a Recurring Transaction
4853 - Cardholder Dispute - Timeshares
4853 - Cardholder Dispute - "No Show" Hotel Charge
4853 - Cardholder Dispute - Transaction Did Not Complete
4853 - Cardholder Dispute - Addendum Dispute
4853 - Cardholder Dispute - Cardholder Dispute of a Recurring Transaction
4853 - Cardholder Dispute - Counterfeit Goods
4853 - Cardholder Dispute - Credit Not Processed
4853 - Cardholder Dispute - Credit Posted as a Purchase
4853 - Cardholder Dispute - Digital Goods Purchase of $25 or Less
4853 - Cardholder Dispute - Goods or Services Not as Described or Defective
4855 - Goods or Services Not Provided
4859 - Addendum, No-Show, or ATM Dispute (Europe)
4859 - Addendum, No-Show, or ATM Dispute (Non-European Bank)
4860 - Credit Not Processed

Consumer Disputes

4831 - Incorrect Transaction Amount
4834 - POI Error - Charges for Loss, Theft, or Damages
4834 - POI Error - Late Presentment
4834 - POI Error - Merchant Credit Correcting Error, Cardholder Currency Exchange Loss
4834 - POI Error - Transaction Amount Differs
4834 - POI Error - Currency Conversion (Dynamic Currency Conversion)
4834 - POI Error - Unreasonable Amount (Europe)
4834 - POI Error - ATM Disputes
4834 - POI Error - Cardholder Debited More than Once
4841 - Canceled Recurring or Digital Goods Transactions
4842 - Late Presentment (Europe)
4842 - Late Presentment (Non-European Banks)
4846 - Correct Transaction Currency Code Not Provided / Currency Errors (Non-European Bank)
4846 - Correct Transaction Currency Code Not Provided / Currency Error (Europe)

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