Videos, Reports, Guides, and News

Earlier this year, the Consumer Bankers Association (CBA) surveyed its members to learn how they are handling fraud and chargebacks.

CBA Fraud Trends

The restaurant industry is up against innumerous challenges. But our fraud tool has helped many QSRs find success. Learn more in our 2024 report!

QSR Report

Account protection

Account Takeover, Game Over: The Prevalence of ATO Attacks on Gamers

Kount surveyed over 1,000 consumers to learn more about the prevalence and effects of account takeover attacks on the gaming industry. Click here to learn more.

Digital Fraud Trends 2024

Your business is up against innumerable threats. Discover the top fraud trends in our latest report. Then use those insights to build a better fraud strategy.

Year in Chargebacks: Rates, Statistics & Analysis

Kount's chargeback report provides an overview of the dispute industry, complete with detailed statistics and analysis. Click here to learn more!

Consumer insights

Customer Confidence in Direct Sales and Network Marketing

Kount surveyed 800 consumers to learn about their confidence levels when buying directly from direct sales and network marketing companies. Click to learn more.

Social Engineering Trends in the Refund and Return Process

Kount surveyed over 1,000 consumers and customer service agents to uncover social engineering trends in the refund and return process.

Webinars

See more webinar resources

Disputes and chargebacks

Disputes and Chargebacks: Overcoming the Challenges of 2024

Want to learn how to overcome today's dispute and chargeback challenges? Check out this webinar where we talk about how to reduce these risks and maximize ROI.

Emerging Fraud Inside and Outside of Payments

Fraud detection and prevention, Payment processing

This session focuses on emerging fraud trends and Kount’s approach to staying one step ahead.

Explaining Visa CE3.0 - A fireside chat with Kount, Midigator, and Verifi

Payment processing

Visa CE 3.0 is poised to bridge pre- and post-authorization processes. Join Kount, Midigator, and Verifi in a live discussion to learn the true potential of Visa CE 3.0.

How to get the most out of Omniscore

Fraud detection and prevention

Watch now to learn how Kount’s Omniscore helps you better understand consumers and maximize your bottom line.

Friendly Fraud Solutions: The CE 3.0 Update

Fraud detection and prevention

Join industry expert, Mark Standfield, for this timely educational event as he guides you through the ins and outs of CE 3.0.

Kount + Midigator: Why this new partnership matters

Kount + Midigator

Discover why Equifax’s acquisition of both Kount and Midigator will have a major impact on the payments industry.

The top consumer payment trends to watch for this holiday season

Consumer insights, Payment processing

Explore the latest holiday spending trends and get expert advice on mitigating fraud, protecting the customer journey, and saving revenue this season.

How eharmony optimizes revenue by resolving disputes pre-chargeback

Disputes and chargebacks

Over the past two years, eharmony has fine-tuned its fraud strategy to optimize subscription-based revenue by slashing chargebacks nearly 50% and driving operational efficiencies.

How to Mitigate Chargebacks

Disputes and chargebacks

Chargebacks are a top concern for businesses that are expanding their offerings to fulfill customer demand for digital purchasing options.

Webinar Recording: Critical analysis you can do today that will save you time tomorrow

Fraud detection and prevention

Tune in for essential tips and tricks for increasing return with Kount Command.

How to Refuse Refunds Without Ruining Customer Experiences

Disputes and chargebacks

Watch now for expert, insider knowledge on saving sales and stopping refund abuse.

Kount and Equifax : The future of digital enablement capabilities and consumer insights

Identity

Learn more about how Kount, an Equifax Company, is transforming the future of identity verification a year after joining Equifax, how this will reshape the customer experience, and the opportunities this presents that were once thought impossible.

Top fraud trends and predictions in 2022

Fraud detection and prevention

Watch now for expert, insider knowledge on digital fraud trends and predictions in 2022.

Live Training: How to Optimize After the Holidays

Fraud detection and prevention

Learn how optimize your policies after the holidays during Kount’s Live Holiday Webinar.

How to stop customer disputes and holiday chargebacks

Disputes and chargebacks

Kount and Verifi, a Visa Solution, show you how to stop chargebacks, protect revenue, and speed up dispute time frames from a single platform.

The 5 Ways to Block Fraudsters Without Blocking Revenue

Fraud detection and prevention

Our panelists from Jagex, Kount, and Ekata share their advice for addressing evolving fraud schemes and industry regulations.

Webinar | The Right Solution at the Right Time: How to Build a Modern Fraud Strategy

Fraud detection and prevention

Join experts from 451 Research, JP Morgan Payments, Cinch Home Services, and Kount for an in-depth look at modern fraud management strategies.

Recorded Training: How to Optimize Your Rules for the Holiday Season

Fraud detection and prevention

Learn how to optimize your rules and policies during Kount’s Live Holiday Webinar

How to Protect and Grow Sales Like JOANN and Conair

Disputes and chargebacks

Learn how to adapt quickly and easily to e-commerce changes using Kount and Salesforce Commerce Cloud

Customer Live Demo: Dispute and Chargeback Management

Disputes and chargebacks

How Kount’s latest solution makes it easy to resolve disputes and increase revenue

4 Types of Fraud You Might Be Missing and What to Do

Fraud detection and prevention

Learn how to respond to today’s top fraud threats while saving time and protecting revenue

How a Multi-Million Dollar Company Manages International Payments and Fraud

Fraud detection and prevention

Featuring BlueSnap, the All-in-One Payment Platform for Global Business

Frictionless Fraud Prevention in FinTech

Fraud detection and prevention

How it works and why identity trust is key.

How to Quickly Resolve Disputes Before They Become Chargebacks

Disputes and chargebacks

Learn how to intercept and deflect disputes from criminal and friendly fraud, post-authorization and pre-chargeback

Strategies to Scale Order Approvals & Stop Chargebacks

Fraud detection and prevention

Learn quick strategies to stop fraud, increase orders, and grow revenue on your Magento store

Securing Growth: Scaling Your Payment and Fraud Strategy

Fraud detection and prevention

Accept more payments online, in-store, and on the go. Learn how industry-leading payment solutions can help your business grow

5 Ways to Protect Customer Accounts and Unlock Growth

Identity

Learn how to secure your customer journey with five essential elements

How to Stop Chargebacks in Time to Recover Revenue

Disputes and chargebacks

Learn the necessary steps to stop chargebacks and recover lost revenue

New Strategies to Turn Customer Data Into Revenue Growth

Payment processing

Learn how to gain deep customer insights that drive new sales opportunities, minimize friction, and increase approvals

How to Prevent Chargebacks & Resolve Disputes Immediately

Disputes and chargebacks

Learn how to stop chargebacks, recover revenue, and speed up dispute timeframes with a single platform

Strategies to Assess Current eCommerce Fraud Prevention Technologies

Fraud detection and prevention

Learn how to evaluate and pick an eCommerce fraud prevention solution best suited to your unique business goals and customer...

3 Key Elements Needed For Successful Bot Detection

Identity

Learn the 3 key elements to prevent sophisticated bot attacks while delivering a frictionless customer experience

How to Protect the Complete Customer Journey From Fraud

Fraud detection and prevention

Learn best practices to navigate new fraud trends and maintain business growth while enhancing the customer journey

7 Essential Elements to Remove Friction From Your Fraud Prevention Strategy

Fraud detection and prevention

Learn the 7 essential elements required to effectively prevent existing and emerging fraud attacks

Capitalizing on 3-D Secure 2.0: Reduce Customer Friction, Chargebacks, and False Positives

Disputes and chargebacks

Learn how to capitalize on 3-D Secure 2.0 by reducing customer friction, chargebacks, and false positives

3 Steps to Stop Chargebacks and Recover Lost Revenue

Disputes and chargebacks

Learn the necessary steps to stop chargebacks and recover lost revenue

How to Stop the Fast-Moving Target of Account Takeover with Adaptive Protection

Identity

Find out how to identify and protect against account takeover fraud with expert strategies

Chargeback reason code database

Wondering what a particular chargeback reason code means? Want advice on how to better prevent and fight specific chargebacks? Check our complete database of chargeback reason codes.

View list of codes

Testimonial videos

See more Testimonial videos

The Party Is Over For Fraudsters

As Front gate Tickets emerged, they identified fraud trends across their platform and knew they needed a solution to help protect themselves and their festival partners as well.

Beating Fraud Brings Young Living Peace of Mind

With their global reach, Young Living was searching for a way to grow their business while protecting both their brand and distributors.

The Source Discovers Kount Is “The Source” For Fraud Prevention

As Source sales volume grew, the company needed to automate and become more efficient at finding and stopping fraud.

Machine learning

How GNC Fights the Latest Fraud Trends with Kount

GNC uses Kount's machine-learning fraud prevention platform to approve good orders more often while defending against emerging fraud trends more quickly.

Veritix Beats Online Fan-to-Fan Ticket Fraud

When Veritix experienced fraud, they needed to quickly sort good customers from fraudsters – all in less than a second. That's when they found Kount.

J&P Cycles Recommends Kount for Fraud Prevention

Bad guys are learning how to cheat the system more and more. We decided that we needed help to fight them, and Kount was the company that we chose to help us.

Payment processing

PayCertify Gets Payback on Fraud

PayCertify’s gateway uses Kount solutions to enables merchants to benefit from an advanced fraud management tool without spending any time on integration.

Purchasing Power Affirms Kount’s Fraud Prevention Power

Check this client testimonial video to learn how Kount's customized solution is the perfect fit for unique and innovative businesses.

Fighting Mobile App Fraud with P97 Networks and Kount

Kount assists P97 Networks with reducing mobile app fraud with a digital identity solution that stops bad actors, reduces chargebacks and prevents fraud losses.

Fraud detection and prevention, Payment processing

Moneris

Kount helps Moneris continually analyze over 800 transactions per second, detecting fraud in real time to protect more than 300,000 Canadian merchants.

PetMeds eliminates online fraud with Kount

When PetMeds started experiencing more sophisticated online fraud, they called Kount. Thirty days later, their fraud problem was solved, allowing them to evolve into a more full-service offering for pets and pet parents.

Fraud detection and prevention, Disputes and chargebacks

Kount helps Cineplanet protect its ecommerce platform

Cineplanet, a leading cinema chain in Latin America, uses Kount to protect its ecommerce platform against digital fraud and chargebacks.

Drop-In Gaming Secures the Online Gaming Experience with Kount

Online gaming fraud has become more prevalent than ever. Kount’s fraud detection solutions for online gaming help prevent nefarious and criminal activity.

Authorization optimization, Automation, Data

ConnexPay embeds Kount for real time fraud prevention

As ConnexPay focuses on delivering a seamless payment acquisition and issuing platform, it relies on Kount's data science, machine learning, and automation strengths to provide real-time fraud protection.

Analyst reports

See more Analyst reports

Data, Fraud detection and prevention, General

Kount Named Leader in Risk-Based Authentication

Download the latest Quadrant Knowledge Solutions SPARK matrix report to find out what makes Kount a leader in risk-based authentication.

Data, Fraud detection and prevention, General

Kount Named #1 Technology in Quadrant Report

Download the latest Quadrant Knowledge Solutions SPARK matrix report to find out what makes Kount the top technology leader in eCommerce Fraud Prevention.

Fraud detection and prevention, General, Kount differentiators

Liminal Names Kount an Industry Leader in Ecommerce Fraud Prevention

Liminal Strategy recently conducted a report analyzing the top 50 ecommerce vendors. Find out here why Kount was named a leading provider in the space.

Fraud detection and prevention, General, Kount + Midigator

451 Research: Kount hones focus on end-to-end fraud prevention

In this report from 451 Research's Jordan McKee, learn more about Kount's work post-acquisition and why Kount is one of the best solutions for end-to-end fraud prevention.

Account creation, Account protection, Complete strategy

2021 Paladin Vendor Report on Kount

Get Paladin's in-depth report on Kount's technology and products, based on hours of interviews and hands-on product experience.

Fraud detection and prevention, General, Payment processing

451 Research: Barclaycard Payments Selects Kount

In this report from 451 Research's Jordan McKee, learn more about Kount's partnership with Barclaycard, and why it is a game-changer.

Best eCommerce Fraud Detection: Mercator Report

Mercator Advisory Group researched over 40 vendors in fraud detection, and created a vendor comparison on 5 key criteria. See why Kount earned the top score.

Digital Payments in 2021: Opportunities and Chargeback Risks

Frost Radar in the U.S. eCommerce Fraud Prevention Market

Establishing Identity Trust with Kount: 451 Research

Learn more about how Kount's Identity Trust platform establishes identity trust throughout the customer journey in this 451 Research report.

IDC Spotlight | Establishing Identity Trust in eCommerce

SPARK Matrix 2022: Kount recognized as the leader in eCommerce Fraud Prevention

There are tons of fraud service providers. How do you pick the best? Check SPARK Matrix - an unbiased, objective review of ecommerce fraud prevention solutions.

Account creation, Account protection, Complete strategy

Forrester: The Total Economic Impact of Kount

This 20-page report takes a deep dive into the experiences and returns one enterprise retail organization saw after implementing Kount's platform.

Frequently asked questions

See more frequently asked questions

Do chargebacks increase after a holiday or major event?

Wondering how the holidays could impact chargebacks? Check out this guide. We explain potential threats and how to respond.

What are Visa's formatting requirements for CE 3.0 data?

Visa has outlined which data elements are needed for CE 3.0 protections. But how should the information be formatted? Check here for detailed guide.

What is the Visa Fraud Dispute Monitoring Program (VFDMP)?

Heard of the new Visa Fraud Remedy Monitoring Program (VFRMP)? If not, you better check this guide before you're enrolled and loose Visa CE 3.0 protections.

Are prevention alerts brand-specific?

Since Mastercard and Visa acquired Ethoca and Verifi, you may be wondering if alerts are brand-specific. Check out our FAQ to find out how alerts are handled.

Why did Kount pick Midigator?

Kount and Midigator have joined forces to provide a complete strategy for fraud and chargebacks. But why these two solutions? What makes Midigator special?

Why does the Kount + Midigator partnership matter? Should you consider multiple solutions? Learn about the unique benefits of this complete strategy.

Why do I need Midigator?

Kount platform

What is Kount Control?

What is Kount Control? And how do clients use it for trust and safety? Click here to learn more about Kount's award-winning technology.

Kount platform

What is Kount Command?

What is Kount Command? And how do clients use it for trust and safety? Click here to learn more about Kount's award-winning technology.

How do prevention alerts work?

Want to know exactly how prevention alerts work? We got the answer. Click here to find out more about prevention alerts.

How do Order Insight and Consumer Clarity work?

Confused about how Order Insights and Consumer Clarity work together to stop chargebacks? We’ve got the answer. Check out our FAQ page to learn more.

Kount differentiators

How does Kount reduce false positives?

Tired of unintentionally declining good customers? Want fewer false positives? Learn how Kount's technology helps you sell more with less risk.

How is RDR different from CDRN?

What's the difference between RDR and prevention alerts? How do they prevent chargebacks? Do you need both solutions? Click here to find out!

How do the prevention solutions work together?

There are numerous solutions that can help prevent chargebacks. Find out how these solutions work and the unique role each one plays in the dispute lifecycle.

Ebooks and guides

See more Ebooks and guides

Mastercard Chargeback & Dispute Resolution Guide

Struggling to keep up with constant changes to chargeback rules? Check out this resource to stay up-to-date on all chargeback rule changes from Mastercard.

Disputes and Chargebacks: Overcoming the Challenges of 2024

Experts from Kount and Verifi have come together to identify the top chargeback trends impacting businesses in 2024. Unlock this free white paper to learn more.

Chargeback Reduction Plan Template

Do you need a chargeback reduction plan? Download this free template. Simply add your business's information, and you're all set!

Guide: How to Write a Chargeback Response

Fighting chargebacks is complicated — if you do it on your own. But with Kount, it’s easy to recover revenue. Download this template & see how simple it can be.

7 Fraud Schemes Targeting Restaurants and QSRs

Online ordering and delivery services are great ways to boost revenue for QSRs, but some of those sales are likely from restaurant fraudsters.

7 Features to Look For When Buying Fraud Technology for Restaurants

It’s important to find fraud protection technology from a provider that truly understands the challenges facing restaurants today.

Complete Guide for Fraud Chargebacks

Confused or frustrated by the process of dealing with chargebacks? Look no further! We have just the resource — a complete guide for chargeback management.

Chargeback rebuttal letter examples

Chargeback rebuttal letters are important — but difficult to write. Luckily, Kount can help. Check out our free templates. Improve your win rates in no time!

Shopify Chargebacks: 5 Things You Need to Know

If you process payments through Shopify, you are at risk of getting chargebacks. Don’t let unfair and invalid chargebacks take that money away from you.

Fraud detection and prevention, General, Payment processing

Mastercard eBook: Beating Bonus Abuse in iGaming

Are you losing revenue because of bonus abuse on your iGaming platform? Learn how to stop this fraud scheme in this new ebook from Mastercard and Kount.

Consumer insights

The Good, The Bad and The ID: Identifying Fraud & Securing Customer Loyalty

Find out how to drive loyalty, save time, and boost revenue by identifying good customers – and stopping the bad – at your point of sale.

Educational videos

See more Educational videos

2 Minutes on Fraud: Episode 16 "Why Do QSRs have an Online Fraud Problem?”

It is imperative that QSRs engaging in commerce, via mobile devices or online, have certainty that they're dealing with the customer instead of a fraudster.

Fraud detection and prevention, Machine learning

2 Minutes on Fraud: Episode 18 "False Positives Are a Pain in the Profits"

False positives have a negative impact on your business. But how can you stop them from happening? Click here for actionable advice and tips from the pros.

Fraud Prevention Downtime Will Cost You Thousands

Technology downtime can significantly impact your business. Find out what is a good benchmark for uptime and how to evaluate potential fraud providers.

Machine learning

How Kount Uses Machine Learning for Fraud Prevention

How does Kount use machine learning for fraud detection and prevention? Click here to learn about our award-winning technology.

2 Minutes on Fraud: Episode 20 "How Digital Fraud Loss Impacts QSRs"

Restaurants are transforming their traditional brick and mortar customer experience by offering online ordering. And customers love it. But so do criminals.

2 Minutes on Fraud: Episode 21 "Who Owns Digital Loss Prevention at Your QSR?"

As businesses face challenges, often the first question asked is, “who can fix this?”. But the strategy is usually more important than the person in charge.

Fraud detection and prevention, Disputes and chargebacks

How Kount and Equifax Deliver Digital Enablement

Discover how Kount + Equifax can protect businesses against fraud, reduce risk, maximize revenue, and enhance customer experiences.

Complete strategy

Kount 360 - A complete solution for trust and safety

When it comes to trust and safety, less is more. You should only have to have one platform. But multiple solutions. And that’s exactly what Kount 360 provides.

Resolve Chargeback Disputes with Kount + Midigator

Kount's dispute and chargeback management solution utilizes Midigator to assist businesses with managing and resolving disputes quickly to prevent chargebacks.

Kount's Technology and Automation Explained

Kount is trust and safety technology designed with business agility in mind, founded by merchants and purpose-built to fight fraud and grow revenue.

Kount + Midigator Executives

Together, Kount and Midigator offer a complete approach to fraud protection and chargeback management. Prevent and fight chargebacks with confidence.

News

See more News

Complete strategy, Fraud detection and prevention, Kount + Midigator

Fireside Chat on Post-Transaction Fraud

In this PYMNTS.com interview, Robert Painter talks Visa's CE 3.0 key takeaways and the best strategies for merchants to protect against post-transaction fraud.

Complete strategy, Fraud detection and prevention, Kount + Midigator

Understanding Customers is More Important Than Ever

Dilip Singh discusses the value of using data science to better understand your consumers. Learn how the data you're collecting can lead to consumer insights.

Complete strategy, Fraud detection and prevention, General

Equifax and VTEX Join Forces with Strategic Partnership

Equifax has joined forces with VTEX to enable customers on the VTEX platform to seamlessly integrate with the Kount Payment Fraud solution.

Complete strategy, Machine learning

Merchants Turn to AI Key to Improve Customer Retention

In this PYMNTS.com highlight, Brady Harrison discusses the use of AI and ML in Payments and how incorporating more AI will help build customer lifetime value.

Complete strategy, Consumer insights, Fraud detection and prevention

Q1 '23 - Time to Go Back to Basics

In this PYMNTS.com highlight, Brad Wiskirchen, SVP and GM of Kount, gives his insights into what businesses should focus on for 2023.

Visa Chargeback Guidelines Will Be a Game Changer

Visa updated its requirements around reporting fraud, looking to reduce friendly fraud chargebacks and helping merchants retain more of their revenue.

Automation, Data, Fraud detection and prevention

How AI is tackling payments fraud

Featured in the Future of Payments Special Edition, Jared Kernodle of Kount and Adam Sharpe of Cardstream discuss how technology is tackling payments fraud.

Complete strategy, Consumer insights, Fraud detection and prevention

Authenticating Customers: The Biggest Challenge for Ecommerce Retailers

In this Insights highlight on Retail Today, Jared Kernodle talks about why ecommerce platforms have become a large target for fraud and how retailers can protect themselves.

Fraud detection and prevention, General

Kount positioned as 2022 Technology Leader

Quadrant Knowledge Solutions announced that it named Kount, an Equifax Company, the 2022 technology leader in the SPARK Matrix for eCommerce Fraud Prevention.

Fraud detection and prevention, Identity

Go Beyond Fraud Prevention with Identity

When companies use identity data effectively, they deliver a personalized, frictionless journey - offering products to the right customers at the right time.