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Reason Code 4834 - POI Error - Merchant Credit Correcting Error, Cardholder Currency Exchange Loss
Description
Why did I receive this chargeback?
You processed a credit instead of a reversal to correct an error and the cardholder experienced a currency exchange loss.
Time Limit
How long can the issuer wait to file a chargeback?
The maximum amount of time that can pass between the transaction processing date and the chargeback processing date is 90 calendar days.
Fight
What compelling evidence is needed to respond?
Your chargeback response must include at least one of the following items:
- Explanation and documentation to refute the cardholder’s claim
- Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements
- Proof you have already refunded the transaction and credited the cardholder’s account
Prevent
How can I avoid this chargeback in the future?
- Fix errors with a reversal instead of applying credit to the cardholder’s account.