Kount | An Equifax Company
Why Kount
Kount 360 Platform
Kount 360 Platform

Simplify fraud, identity, and AML compliance challenges while enabling revenue growth.

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Complete strategy
Complete strategy

Protection against any threat in one platform

Robust data
Robust data

Decades of global data collected from dozens of industries

User dashboard
User dashboard

Intuitive platform with customisable reporting

Machine learning
Machine learning

Accurate decisions made with advanced artificial intelligence

Business policies
Business policies

Fully customisable policies for trust and safety decisions

Automation
Automation

Reduction of time-consuming, error-prone processes

Solutions
Ecommerce Fraud Prevention
Ecommerce Fraud Prevention

Find out how our industry-leading ecommerce fraud prevention can benefit your business.

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Payments Fraud
Fraud detection
Fraud detection

Stop threats and improve business operations

Chargeback management
Chargeback management

Prevent chargebacks and recover revenue

Fight APP fraud
Fight APP fraud

Combat authorized push payment and real-time transaction fraud

Identity
Identity verification
Identity verification

Provide real-time authentication without disrupting service

New account fraud prevention
New account fraud prevention

Keep fraudsters out of your ecosystem

Account takeover prevention
Account takeover prevention

Protect customer accounts and reduce friction

Compliance
Global watchlist search
Global watchlist search

Identify known individuals on government watchlists

Regulatory reporting
Regulatory reporting

Collect, monitor, and track data across a portfolio

Customer due diligence
Customer due diligence

Screen customers for potential risks

Industries
Solutions for all industries
Solutions for all industries

Learn how Kount solves the challenges specific to your industry.

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Ecommerce
Ecommerce

Protect your online store and increase revenue

Health and beauty
Health and beauty

Grow brand awareness while reducing resale activity

Health care
Health care

Protect medical records and access to patient portals

Online learning
Online learning

Expand learning offerings and improve revenue

Online gaming
Online gaming

Provide secure gaming experiences

Restaurants
Restaurants

Accept more good orders while minimising risks

Streaming services
Streaming services

Decrease account sharing and artificial streaming

Direct sales
Direct sales

Stop promotion abuse and affiliate account fraud

Car rentals
Car rentals

Deploy safeguards at every step of the rental process

Resources
Kount Resources
Kount Resources

Check out our educational resources and learn more about Kount.

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Education
Blog
Blog

Educational articles and guides

Case studies
Case studies

Client testimonials and success stories

Videos, reports, guides, and news
Videos, reports, guides, and news

Resources to safely grow your business

User Resources
Support
Support

Technical product support

Developer tools
Developer tools

FAQs, updates, and resources

Meet the Team
Live events
Live events

Trade shows and industry events

About Kount
About Kount

Who we are and why we do what we do

Careers
Careers

Join the team

Partners
Partner program
Partner program

Opportunities to partner with Kount

Partner marketplace
Partner marketplace

Explore our cutting-edge integrations

Partner portal login
Partner portal login

Access your Kount dashboard

Pricing
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Resources

American Express Reason Codes

Kount has created a database of American Express reason codes. Use this resource to prevent and fight chargebacks with greater accuracy. View the entire list of AmEx reason codes below.

AmEx Reason Codes
American Express Logo

AmEx Reason Codes

Cardmember Disputes

C02 - Credit Not Processed
C04 - Goods / Services Returned or Refused
C05 - Goods / Services Cancelled
C08 - Goods / Services Not Received or Only Partially Received
C14 - Paid By Other Means
C18 - “No Show” or CARDeposit Cancelled
C28 - Cancelled Recurring Billing
C31 - Goods / Services Not As Described
C32 - Goods / Services Damaged Or Defective

Authorization

A01 - Charge Amount Exceeds Authorization Amount
A02 - No Valid Authorization
A08 - Authorization Approval Expired

Fraud

F10 - Missing Imprint
F24 - No Cardmember Authorization
F29 - Card Not Present
F30 - EMV Counterfeit
F31 - EMV Lost / Stolen / Non-Received

Processing Error

P01 - Unassigned Card Number
P03 - Credit Processed as Charge
P04 - Charge Processed As Credit
P05 - Incorrect Charge Amount
P07 - Late Submission
P08 - Duplicate Charge
P22 - Non-Matching Card Number
P23 - Currency Discrepancy

Inquiry/Miscellaneous

M01 - Chargeback Authorization
R03 - Insufficient Reply
R13 - No Reply

Want to check other chargeback reason codes?

View Full List Here
Kount | An Equifax Company

Kount is trust and safety technology.

We deliver confidence in every interaction.

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