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Reason Code 4853 - Cardholder Dispute - Issuer Dispute of a Recurring Transaction
Description
Why did I receive this chargeback?
Either the issuer has already filed a chargeback for a previous recurring transaction that you processed, or the issuer asked you to cancel the recurring bill—but you processed another transaction anyway.
Time Limit
How long can the issuer wait to file a chargeback?
The maximum amount of time that can pass between the transaction processing date and the chargeback processing date is 120 calendar days.
Fight
What compelling evidence is needed to respond?
Your chargeback response must include at least one of the following items:
- Explanation and documentation to refute the cardholder’s claim
- Proof that the chargeback is invalid because it doesn’t adhere to Mastercard requirements
- Proof you have already refunded the transaction and credited the cardholder’s account
- Proof the cardholder no longer wishes to dispute the transaction
Prevent
How can I avoid this chargeback in the future?
- If a chargeback is issued for a recurring transaction, make sure future transactions are cancelled.
- Promptly fulfill qualified cancellation and non-renewal requests.