TABLE OF CONTENTSchevron_leftDigital Fraud Trends 2024
Your business is up against innumerable threats. And our research analysis only proves that those threats aren’t going away anytime soon. In fact, they’re growing fast — and newer threats are on the horizon.
Download the report to:
- Learn about the trends in fraud over the past four years and future predictions.
- Find out what the most dangerous threats to your business are.
- Use data insights to build a forward-thinking fraud strategy.
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INTRODUCTION
What We Know
In recent years, digital transactions have increased exponentially around the globe. And there are a couple reasons for this shift. First, the pandemic era forced businesses and consumers alike to connect in new ways — via online interactions. And the trend has yet to fade away.
Second, because of the shift in online interactions, businesses have had to adopt new technologies — such as apps, ecommerce sites, social media, and other digital platforms. Customers can now engage with businesses across a variety of channels. And in many cases, they expect this level of ease when engaging with a brand.
Yet, as digital interactions continue to increase, so do fraud vectors. Attacks are becoming more sophisticated as newer, advanced technologies arise. It’s a never-ending battle.
All that to say, businesses are in a tough spot — between managing consumer demand, protecting their assets, and finding opportunities to grow. In this market, you need to know what you’re up against.
METHODOLOGY
How we got here
The Digital Fraud Trends 2024 report analyzes data from the Kount global database, which includes insights from 65 billion transactions, 16,000 merchants, 250 geographical locations, and over 75 industries. The data used in this report was collected from years 2020 to 2023.
DIGITAL LANDSCAPE
What the Data Says
Fraud has been an ongoing issue for years. According to a recent Ethoca report, in 2023 alone, fraud losses for digital payments totaled $20 billion. Global card-not-present (CNP) fraud losses are projected to grow, reaching $28.1 billion by 2026. That's a 40% increase from 2023.
On top of that, new fraud vectors are continually popping up — from account takeover attacks to refund fraud to AI scams. And with these waves of new fraud attacks come a hefty price to pay in chargebacks. In 2023*, the global chargeback volume was reported at more than 237 million transactions. By 2026, predicted volumes could reach 337 million.
*Ethoca. (2024). 2024 Outlook: Strategic insights for issuers and merchants. https://hs.ethoca.com/2024-payments-outlook-report
The silver lining
The growth of fraud and chargebacks is concerning, to say the least. However, there is some hope. These losses are preventable — as long as you have the right solution in place.
If we look at the merchant data from Kount, it’s clear. Despite the increases in fraud over the past few years, the chargeback rate for businesses using Kount continues to decrease. And though fraud losses soared in 2021, our customers began to see those losses slowly taper off.
Fraud solutions can help you securely navigate the digital marketplace, ensuring a safer shopping experience for your customers.
FRAUD LANDSCAPE
Fraud Trends in 2024
We’re also seeing a shift in the way that fraud is conducted. The days of fraudsters sitting behind a computer carrying out attacks are no longer our reality. Fraudsters can commit a variety of attacks from anywhere at any time, thanks to mobile devices. Looking at our merchant data, we can clearly see the shift. Since 2020, mobile fraud has increased 15% year over year (YoY). Meanwhile, fraud committed on a desktop computer has steadily gone down 5% YoY.
Mobile sales and fraud
What’s interesting about the rise in mobile fraud is that mobile sales have been declining since 2021. However, despite the decrease in sales, fraud losses are up 19% YoY. Meanwhile, desktop sales are up and fraud losses are down.
Part of this shift could be tied to the fact that mobile app security is often neglected by developers — making apps more vulnerable to fraud. And it’s easy to see why fraudsters would target mobile apps. They store an immense amount of valuable consumer data.
More than ever it’s important to build fraud protection into every aspect of your business — especially with digital interactions.
Account takeover fraud
Lack of mobile app security lends itself to one of the top fraud attacks going on today: account takeover (ATO) fraud. In our analysis of Kount merchant data, we’ve seen the ATO fraud rate increase 8% globally YoY.
The problem is fraudsters are becoming better at circumventing controls — using tools like generative AI to impersonate customers and hack into accounts. And this issue is likely to get worse if businesses don’t start taking preventative measures now to protect consumer accounts.
The impact of account takeover attacks
Why should you really care about ATO fraud? Because you have more to lose from not protecting consumers’ accounts than from investing in protection. According to our merchant data, over a four-year period, the average loss for chargebacks due to an ATO attack is $576. For typical chargebacks, the average loss is $271.
Fraudsters can do a lot of damage when they have access to customer information — from making unauthorized purchases to selling card numbers online.
Customers put a lot of trust in businesses to keep their account safe. And when that trust is broken, they will seek some sort of justice — whether that’s disputing purchases, writing bad reviews of your business, or telling their friends not to do business with you.
EMERGING FRAUD
Synthetic identity risk
Chances are, you’ve heard of synthetic identity fraud by now. It’s spreading fast amongst the fraud community and could be your biggest underlying threat.
Synthetic identities are difficult to spot because they look legitimate, being made up of real information — like social security numbers — and fake names or email addresses. Often, Fraudsters target money lenders because the rewards are so high.
According to Equifax credit application data, this threat has had a major spike in popularity over the past few years, with a 14% growth rate YoY. Scary. But why is this threat so dangerous?
Because it’s nearly impossible to trace the fraud back to a fraudster. So, all the losses you accrue are likely unrecoverable.
SSN recycling
One method fraudsters use to conduct synthetic ID scams is to steal and reuse social security numbers (SSN) — a tactic known as SSN recycling. After receiving money, fraudsters will reuse a SSN, create a brand new fake identity, and reapply for credit or a loan.
To make matters worse, fraudsters typically collect and share these SSNs amongst one another, creating a network of crime. Wide-scale eradication of this threat is unlikely to happen. So it’s up to you to screen for synthetic IDs and prevent them from entering your business ecosystem.
Delinquency risk for synthetic IDs
Not all synthetic accounts will default. Some come from individuals who intend to pay back loans but can't get a loan with their own information or credit score. However, overall, synthetic IDs have a much higher risk of defaulting on loans than typical portfolios — from threefold to fivefold.
In our analysis of Equifax credit application data, we found that among personal loans, synthetic identities tend to default within the first six to nine months of the loan. For credit cards, a good portion of synthetic IDs default within the first nine months. However, some may take anywhere from 24 to 36 months or more to go bad.
Ultimately, it doesn't matter if an account defaults in month 6 or 36. Since synthetic IDs are more likely to default, it's important to put protections in place to prevent them from existing altogether.
Synthetic ID loss
Not only are financial losses more likely to happen with portfolios made up of synthetic IDs, those losses are incredibly high. And they’re drastically increasing each year. Based on our analysis, it’s likely that this trend will only continue to grow as more avenues emerge that allow fraudsters to create these identities.
THE SOLUTION
How fraud is prevented
Fraud is growing. Fraud vectors are increasing. Who’s responsible for stopping all this risk?
Ultimately, merchants are responsible for protecting their businesses and customers. But in reality, it’s a collaborative effort between issuing banks, merchants, and fraud solution providers.
However, the right balance can be difficult to achieve. Merchants often have their own internal fraud processes. Usually, that means manual reviews — which can be time-consuming and laden with errors.
And issuing banks have a tendency to be strict when it comes to fraud decisioning. They often decline more transactions than necessary for a variety of reasons — lack of sufficient data, categorizing a merchant as high risk, and more.
These older methods of fraud prevention haven’t gone away. However, there’s a major shift happening in the role they play. Fraud solutions are taking over as the preferred method of risk mitigation.
And the proof is in the data. From our analysis of Kount merchant data, we can see that over time fraud solutions like Kount have taken the lead in fraud prevention. In 2020, issuing banks were responsible for stopping 56% of payments fraud. Meanwhile, Kount was taking on only 32% of payments fraud.
Today, those roles have completely switched. Banks are responsible for stopping 31% of payments fraud while Kount stops 49%.
That’s because fraud solutions have enormous amounts of data — which improves decision accuracy. And this data can also be used to help inform bank approvals and declines. The fraud technology simply does a better job at identifying what is and isn’t fraud. And that’s why it should be the preferred method for fraud prevention.
Prevention accuracy
Before the wide-spread adoption of fraud technology, businesses relied on a combination of tools to mitigate fraud — including time-consuming manual reviews and pre-authorization declines from banks. However, these methods are outdated.
And it’s clear from our analysis of Kount merchant data that banks simply don’t have the data to make accurate fraud decisions. The fraud rate has hovered around 2% to 3% over the past few years. Yet banks have declined significantly more transactions — meaning, they’re declining too many legitimate transactions.
Meanwhile, fraud technology has been declining orders at a rate consistent with the overall fraud rate. That’s to say, the technology is getting it mostly right almost all the time. Of course, it’s impossible for any solution to be 100% accurate because of events — like post-transaction friendly fraud — that are unpredictable.
The reason fraud prevention technology surpasses traditional methods is simple. It’s all about data. Technology can collect billions of data points that banks and businesses can’t. And with that data, the solution can make more informed decisions on what is and isn't fraud.
CONCLUSION
What to take away
Fraud is always going to be an issue. But that doesn’t mean you have to simply accept it as a cost of doing business. Solutions exist and prevention is possible. Remember that a proactive approach is key. Ideally, you want to build a forward-thinking fraud strategy — one that can solve for a variety of threats and quickly respond to emerging ones.
ABOUT US
Who we are
Kount, an Equifax Company, is leading trust and safety technology that helps businesses grow with complete confidence. The platform includes solutions for fraud detection and prevention, identity verification, chargeback management, and regulatory compliance. Kount’s flexible, award-winning AI and machine learning are what empower businesses to make safe, accurate decisions that best fit their needs.
Kount works with thousands of brands worldwide — top brands like GNC, PetMeds, AMC, and more — and holds over 30 patents in fraud prevention. Founded in 2007, Kount is headquartered in Boise, Idaho. In 2021, the company was acquired by Equifax, expanding Kount’s robust data portfolio and global reach.