A complete strategy for
Kount is capable of solving the problem of chargebacks — the entire problem, not just the most obvious or easiest-to-handle threats.
Our goal is to protect the maximum amount of revenue in the most efficient and accurate way possible.
The easiest-to-win fight is the one you can avoid. That’s why chargeback prevention is a crucial first step in a comprehensive management strategy.
Automation is key. It ensures everything you do is done efficiently and accurately. Pick how much or how little you want to automate, and the technology will go to work.
WHY CHARGEBACK MANAGEMENT MATTERS
The hidden benefits of chargeback management
Why bother with chargeback management? Because it can significantly improve your bottom line in multiple ways.
Benefits of preventing chargebacks
Keep chargeback counts low
Reduce chargeback rates by 60-70%. Keep thresholds low and merchant accounts healthy.
Improve customer experience
Increase customer satisfaction by quickly and proactively resolving complaints.
Take quick action
Identify issues within 24 hours of a dispute rather than waiting for a chargeback 2-5 weeks later.
Save fulfillment costs
Stop the shipment of goods on disputed orders. Retain fulfillment, shipping, and product costs.
Benefits of fighting chargebacks
If you accept chargebacks as a loss, your hard-earned money is gone forever. But if you fight, you can recover revenue that’s been unfairly sacrificed.
If you ignore your chargebacks, you miss the data they contain. But if you dig in and investigate, you’ll learn why chargebacks happened in the first place.
If you don’t respond to certain disputes, you’ll have to pay an expensive fine. But fight back and you can easily avoid those unnecessary penalties.
If you aren’t fighting, the bank is going to wonder why. But fight for money that’s rightfully yours and you’ll help solidify the business’s credibility.
WHAT MAKES KOUNT SPECIAL
Added value achieves better results
Want to manage chargebacks with greater efficiency and better results? Here’s what sets Kount apart from any other strategy.
Impressive return on investment
Other strategies might yield high win rates, but they come with low or negative ROI. At Kount, we understand what really matters — your bottom line. That’s why we strive for both high win rates and significant ROI.
Not all automation is created equal. You need flexible automation that fits the unique preferences of your business. With options for DIY, fully-managed, and everything in between, Kount can do it all.
Our chargeback experts have spent decades learning the rules, testing strategies, and building relationships. We know what it takes to succeed. Ongoing insights are funneled into technology that is constantly optimized so results are always improving.
When it comes to managing chargebacks, time is money. You can’t afford to wait days or even hours to know what’s happening. You need data in real time so you can make quick and accurate decisions — and that’s exactly what Kount provides.
WHAT KOUNT OFFERS
Multiple solutions. Complete strategy.
Kount has all the chargeback management tools you need to be successful. Learn more about the individual solutions that go into a complete strategy.
Protection at every stage of the transaction lifestyle
Rapid Dispute Resolution (RDR)
What our clients are saying
"If you have an ecommerce business and chargebacks are an issue for you, Kount is THE answer."
"With Kount, our chargebacks went down from 5-6% to under 1% within 6 months."
Fraud Prevention Coordinator
"We were suffering from serious fraud attacks and our previous software was canceling good orders — and letting through fraud. With Kount, our chargebacks went down from 5-6% to under 1% within 6 months."
Fraud Prevention Coordinator
"The bottom line is Kount works. It does exactly what was advertised for us, which was reducing friendly fraud."
Founder and CEO
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Solve the problem of chargebacks
Thousands of companies from all over the world use Kount to manage numerous challenges throughout the chargeback process — everything from preventing friendly fraud to recovering revenue. Will you be next? Sign up for a demo today to get started.