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Kount | An Equifax Company
Why Kount
Why choose Kount
Why choose Kount

Learn about our unique approach to trust and safety.

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Complete strategy

Protection against any threat in one platform

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Robust data

Decades of global data collected from dozens of industries

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User dashboard

Intuitive platform with customizable reporting

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Machine learning

Accurate decisions made with advanced artificial intelligence

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Business policies

Fully customizable policies for trust and safety decisions

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Automation

Reduction of time-consuming, error-prone processes

Features
Innovative features
Innovative features

Find out how our industry-leading features can benefit your business.

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Identity
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Consumer insights

Improve marketing campaigns and customer experiences

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New account fraud prevention

Keep fraudsters out of your ecosystem

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Account takeover prevention

Protect customer accounts and reduce friction

Payments
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Fraud detection

Stop threats and improve business operations

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Chargeback management

Prevent chargebacks and recover revenue

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Authorization optimization

Reduce false positives and approve more transactions

Compliance
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Global watchlist search

Identify known individuals on government watchlists

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Regulatory reporting

Collect, monitor, and track data across a portfolio

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Customer due diligence

Screen customers for potential risks

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Solutions for all industries
Solutions for all industries

Learn how Kount solves the challenges specific to your industry.

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Health and beauty

Grow brand awareness while reducing resale activity

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Health care

Protect medical records and access to patient portals

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Online learning

Expand learning offerings and improve revenue

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Online gaming

Provide secure gaming experiences

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Restaurants

Accept more good orders while minimizing risks

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Streaming services

Decrease account sharing and artificial streaming

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Direct sales

Stop promotion abuse and affiliate account fraud

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Automotive rentals

Deploy safeguards at every step of the rental process

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Kount Resources

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Educational articles and guides

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CHARGEBACK MANAGEMENT SOFTWARE

Protect your revenue with chargeback management

Chargebacks have damaged your bottom line for long enough. It’s time to protect the revenue that’s rightfully yours — and Kount can help. We offer a complete solution for chargeback management. 

See how it works
chargeback management at Kount

WHAT’S INCLUDED

A complete strategy for
chargeback management

chargeback management strategy

Kount is capable of solving the problem of chargebacks — the entire problem, not just the most obvious or easiest-to-handle threats. 

Our goal is to protect the maximum amount of revenue in the most efficient and accurate way possible.

Protect sensitive account information

PREVENT CHARGEBACKS

The easiest-to-win fight is the one you can avoid. That’s why chargeback prevention is a crucial first step in a comprehensive management strategy. 

Learn about preventing chargebacks
Reduce payment fraud

FIGHT CHARGEBACKS

Prevent what you can, and fight what you can’t. Don’t leave money on the table when chargebacks do happen — reclaim what’s rightfully yours. 

Learn about fighting chargebacks
fraud prevention automation

AUTOMATE TASKS

Automation is key. It ensures everything you do is done efficiently and accurately. Pick how much or how little you want to automate, and the technology will go to work.

Learn about automating chargebacks
Centralized reporting

ANALYZE OUTCOMES

Data analysis brings your chargeback management strategy full circle. Figure out what is and isn’t working so your results are always improving. 

Learn about data analysis

WHY CHARGEBACK MANAGEMENT MATTERS

The hidden benefits of chargeback management

Why bother with chargeback management? Because it can significantly improve your bottom line in multiple ways.

Benefits of preventing chargebacks

Reduce chargebacks 

Keep chargeback counts low

Reduce chargeback rates by 60-70%. Keep thresholds low and merchant accounts healthy.

Improved customer experience

Improve customer experience

Increase customer satisfaction by quickly and proactively resolving complaints.

machine learning availabliity

Take quick action

Identify issues within 24 hours of a dispute rather than waiting for a chargeback 2-5 weeks later.

Save fulfillment costs

Save fulfillment costs

Stop the shipment of goods on disputed orders. Retain fulfillment, shipping, and product costs.

Benefits of fighting chargebacks

Recover revenue

Recover revenue

If you accept chargebacks as a loss, your hard-earned money is gone forever. But if you fight, you can recover revenue that’s been unfairly sacrificed.

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Uncover data

If you ignore your chargebacks, you miss the data they contain. But if you dig in and investigate, you’ll learn why chargebacks happened in the first place.

Avoid penalties

Avoid penalties

If you don’t respond to certain disputes, you’ll have to pay an expensive fine. But fight back and you can easily avoid those unnecessary penalties.

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Prove legitimacy

If you aren’t fighting, the bank is going to wonder why. But fight for money that’s rightfully yours and you’ll help solidify the business’s credibility.

WHAT MAKES KOUNT SPECIAL

Added value achieves better results

Want to manage chargebacks with greater efficiency and better results? Here’s what sets Kount apart from any other strategy.

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Impressive return on investment

Other strategies might yield high win rates, but they come with low or negative ROI. At Kount, we understand what really matters — your bottom line. That’s why we strive for both high win rates and significant ROI.

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Flexible automation

Not all automation is created equal. You need flexible automation that fits the unique preferences of your business. With options for DIY, fully-managed, and everything in between, Kount can do it all.

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Proven expertise

Our chargeback experts have spent decades learning the rules, testing strategies, and building relationships. We know what it takes to succeed. Ongoing insights are funneled into technology that is constantly optimized so results are always improving.

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Real-time data

When it comes to managing chargebacks, time is money. You can’t afford to wait days or even hours to know what’s happening. You need data in real time so you can make quick and accurate decisions — and that’s exactly what Kount provides.

WHAT KOUNT OFFERS

Multiple solutions. Complete strategy. 

Kount has all the chargeback management tools you need to be successful. Learn more about the individual solutions that go into a complete strategy.

Resolve friendly fraud

Order Validation

Resolve issues without sacrificing revenue.

Learn about order validation
Chargeback alerts

Prevention Alerts

Be notified when transactions are disputed.

Learn about prevention alerts
Accurate machine learning

Rapid Dispute Resolution

Refund disputes to reduce chargebacks.

Learn about RDR
machine learning availabliity

Chargeback Responses

Recover revenue that’s been lost. 

Learn about chargeback responses

Protection at every stage of the transaction lifestyle

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Identity Verification

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Transaction Authorization

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Dispute Raised

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Order Validation

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Chargeback Alerts

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Rapid Dispute Resolution (RDR)

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Chargeback Response

TESTIMONIALS

What our clients are saying

"Implementing the Kount fraud solution was very simple. And achieving these great results in such a short time has exceeded our expectations. With Kount’s technology and expertise on our side, we feel we can confidently move into new and exciting markets."

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Michael McClane

COO

“I'm really proud to say that we feel very supported. When we have questions or want to dive into things that we don't know, we get solutions, answers, and action.”

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Norma Flores

Sr. Customer Care Manager

"If every business had Kount, fraudulent ecommerce wouldn’t be nearly as lucrative to criminals. The product works, and working with Kount’s customer support has been one of the best professional experiences I’ve had."

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Mark Van Vliet

VP of Strategic Initiatives

"Kount really is a one-of-a-kind solution. It was really easy to set up. And it’s easy to use day-to-day. Reliability-wise, you couldn’t do better."

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Tom Denig

Director of Risk Operations

"If you have an ecommerce business and chargebacks are an issue for you, Kount is THE answer."

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Will F.

President

"With Kount, our chargebacks went down from 5-6% to under 1% within 6 months."

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Dennis L.

Fraud Prevention Coordinator

Schedule a demo

GET STARTED TODAY

Solve the problem of chargebacks

Thousands of companies from all over the world use Kount to manage numerous challenges throughout the chargeback process — everything from preventing friendly fraud to recovering revenue. Will you be next? Sign up for a demo today to get started.


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Kount | An Equifax Company

Kount is trust and safety technology.

We deliver confidence in every interaction.

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