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WHAT’S INCLUDED?
How to automate chargeback management
Which chargeback management tasks can be automated? With Kount, you can add as much or as little automation as you want to your entire workflow.
- Preventing
- Fighting
- Analyzing
Automation is part of our complete management strategy. We aim to make the entire process as easy, efficient, and effective as possible so you always have the best results with the least effort and cost.
WHAT’S AVAILABLE?
Multiple options. Same great results.
Choose the level of automation that fits the way you work. Basic, advanced, or somewhere in between — we're flexible.
ADVANCED AUTOMATION
Add automation to the entire chargeback process. Sit back, and watch your results improve.
BASIC AUTOMATION
Automate the trivial but essential tasks. Retain complete control but execute with efficiency.
Prevent chargebacks with advanced automation
Pick the solutions that are best for your business, and Kount will handle the rest. Our technology will do everything necessary to stop chargebacks from happening. All actions are recorded so you know exactly what’s being done.
- Alerts are received automatically
- Alerts are refunded automatically
- Alert responses are sent automatically
- Order validation inquiries are received automatically
- Order validation responses are sent automatically
- RDR cases are refunded automatically
- Reports and analytics are generated automatically
Prevent chargebacks with basic automation
Everything you need to prevent chargebacks is in one place. With guided workflows, you won’t miss a step — or waste any effort. And detailed reporting makes it easy to evaluate the effectiveness of your strategy.
- Alerts are received automatically
- Alerts are refunded through a guided workflow
- Alert responses are sent through a guided workflow
- Order validation inquiries are received automatically
- Order validation responses are sent automatically
- RDR cases are refunded automatically
- Reports and analytics are generated automatically
Fight chargebacks with advanced automation
From receiving a chargeback notice to submitting an optimized response, we can do it all. The technology provides detailed win-loss reporting so you can easily see results improve over time — all without lifting a finger.
- Chargeback notice is received automatically
- Reports and analytics are generated automatically
- The chargeback is matched to the order automatically
- The decision to fight or not is made automatically
- Supporting documents are collected automatically
- The response package is created automatically
- The response is submitted automatically
- CRM or order management system actions are made automatically (chargeback noted, subscription canceled if applicable, customer blacklisted if applicable, etc.)
- Win/loss reports and analytics are generated automatically
Fight chargebacks with basic automation
We’ve taken years of hard-earned intelligence and built it into workflows that will accurately guide you through the process of fighting chargebacks. You’ll get better results with far less effort. Want proof? Just check the detailed win-loss reports!
- Chargeback notice is received automatically
- Reports and analytics are generated automatically
- The chargeback is matched to the order by your team
- The decision to fight or not is made by your team
- Supporting documents are collected by your team
- The response packaged is created through a guided workflow
- The response is submitted automatically
- CRM or order management system actions are made by your team (chargeback noted, subscription canceled if applicable, customer blacklisted if applicable, etc.)
- Win/loss reports and analytics are generated automatically
Custom automation
Automate your biggest challenges. Customize Kount to fit your needs and priorities.
WHY AUTOMATION MATTERS
Benefits you can’t afford to miss
Is your work day a never-ending to-do list of tedious tasks that leave you feeling overworked and unfulfilled? What if you could breeze through your daily responsibilities in a fraction of the time? Or get better results with less effort? Now you can. All you need is flexible automation.
WITHOUT AUTOMATION
- Confusing
- Time consuming
- Labor intensive
- Error prone
- Stagnant results
- Difficult to maintain
WITH AUTOMATION
- Intuitive
- Efficient
- Simple
- Accurate
- Improving results
- Easy to scale
WHY KOUNT?
Automation that fits exactly
what you need
Thinking about automating certain stages of your chargeback management workflow? Wondering if all automation is the same? To achieve the best results possible, look for automation with these three characteristics.
Flexible to fit your needs
Letting someone help you with chargeback management requires a lot of trust — but it shouldn’t require a lot of effort. That’s why, at Kount, we do our very best to make the transition as smooth as possible. By being flexible and accommodating, we make sure we fit what you need.
- Works with your existing processes, resources, and abilities
- Allows you full control over what the technology manages
- Adjusts to how much or how little you want to automate
Built with insights and expertise
Technology shouldn’t just boost efficiency — it also has to improve accuracy. Otherwise, you’re simply making it easier to achieve the same disappointing results. Automation has to be backed by experience that knows what will and won’t be successful.
- Decades of experience spent researching trends, learning the rules, and testing strategies
- Direct line of communication with Mastercard® and Visa®
- On-demand support so there is always help when you need it
Solves the Entire Problem
Some automation is better than no automation — but the greater the efficiency, the better your results. So look for technology that can do it all: prevent, fight, and analyze with automation. Even if all those solutions aren’t your top priority right now, they might be in the future. Set yourself up for success from day one.
- Prevent to minimize risk exposure
- Fight to recover lost revenue
- Analyze to discover underlying issues
Schedule your demo
GET STARTED
Create your automation strategy today
Are you ready to see why thousands of companies trust Kount to simplify chargeback management? Sign up for a demo today!