Types of Chargebacks
Criminal Fraud: Fraud from stolen credit card numbers or other types of financially malicious activity that result in chargebacks.
Friendly Fraud: A legitimate purchase made by a consumer with their credit card is disputed with the issuing bank rather than requesting exchanges or refunds from the merchant. It can be malicious, but more often, there may be a misunderstanding.
Legitimate Disputes: Authentic customer disputes, for example when a product arrived damaged, late, or was misrepresented in sales materials.