Definition:

Chargeback occurs when a credit cardholder contacts their credit card issuing bank to initiate a refund for a purchase made on their credit card. Chargebacks are generally the result of a cardholder changing their mind, being dissatisfied with their purchase or a case of fraud. The fraud can result from the unauthorized use of their credit card (stolen card) or the cardholder purposely seeking to dispute a legitimate purchase they made (see ‘delivery and returns fraud’).

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