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Kount | An Equifax Company
Why Kount
Why choose Kount
Why choose Kount

Learn about our unique approach to trust and safety.

What makes us differentchevron_right

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Complete strategy

Protection against any threat in one platform

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Robust data

Decades of global data collected from dozens of industries

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Intuitive platform with customizable reporting

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Machine learning

Accurate decisions made with advanced artificial intelligence

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Fully customizable policies for trust and safety decisions

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Automation

Reduction of time-consuming, error-prone processes

Features
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Innovative features

Find out how our industry-leading features can benefit your business.

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Identity
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Consumer insights

Improve marketing campaigns and customer experiences

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New account fraud prevention

Keep fraudsters out of your ecosystem

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Account takeover prevention

Protect customer accounts and reduce friction

Payments
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Fraud detection

Stop threats and improve business operations

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Chargeback management

Prevent chargebacks and recover revenue

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Authorization optimization

Reduce false positives and approve more transactions

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Global watchlist search

Identify known individuals on government watchlists

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Collect, monitor, and track data across a portfolio

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Screen customers for potential risks

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Solutions for all industries

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Health and beauty

Grow brand awareness while reducing resale activity

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Health care

Protect medical records and access to patient portals

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Online learning

Expand learning offerings and improve revenue

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Online gaming

Provide secure gaming experiences

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Restaurants

Accept more good orders while minimizing risks

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Streaming services

Decrease account sharing and artificial streaming

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Stop promotion abuse and affiliate account fraud

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Automotive rentals

Deploy safeguards at every step of the rental process

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FLEXIBLE AUTOMATION

Add automation and efficiency to your strategy

You no longer need to be burdened by time-consuming, labor-intensive, error-prone processes. Because you can add automation to your chargeback management workflows and experience unparalleled efficiency. 

See how it works
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Chargeback Automation
prevent chargebacks

WHAT’S INCLUDED?

How to automate chargeback management

Which chargeback management tasks can be automated? With Kount, you can add as much or as little automation as you want to your entire workflow.  

  • Preventing 
  • Fighting
  • Analyzing

Automation is part of our complete management strategy. We aim to make the entire process as easy, efficient, and effective as possible so you always have the best results with the least effort and cost.

Learn more about chargeback management at Kount

WHAT’S AVAILABLE?

Multiple options. Same great results.

Choose the level of automation that fits the way you work. Full, basic, or somewhere in between — we're flexible.

Chargeback Automation

FULL AUTOMATION

Automate the entire chargeback process.  Just sit back, and watch your results improve.

Chargeback Automation

BASIC AUTOMATION

Automate the trivial but essential tasks. Retain complete control but execute with efficiency.

Prevent chargebacks with full automation

Pick the solutions that are best for your business, and Kount will handle the rest. The technology will do everything necessary to stop chargebacks from happening. All actions are recorded so you know exactly what’s being done.

  • Alerts are received automatically
  • Alerts are refunded automatically
  • Alert responses are sent automatically
  • Order validation inquiries are received automatically
  • Order validation responses are sent automatically
  • RDR cases are refunded automatically
  • Reports and analytics are generated automatically

Prevent chargebacks with basic automation

Everything you need to prevent chargebacks is in one place. With guided workflows, you won’t miss a step — or waste any effort. And detailed reporting makes it easy to evaluate the effectiveness of your strategy.

  • Alerts are received automatically
  • Alerts are refunded through a guided workflow
  • Alert responses are sent through a guided workflow
  • Order validation inquiries are received automatically
  • Order validation responses are sent automatically
  • RDR cases are refunded automatically
  • Reports and analytics are generated automatically

Fight chargebacks with full automation

From receiving a chargeback notice to submitting an optimized response, we can do it all. The technology provides detailed win-loss reporting so you can easily see results improve over time — all without lifting a finger.

  • Chargeback notice is received automatically
  • Reports and analytics are generated automatically
  • The chargeback is matched to the order automatically
  • The decision to fight or not is made automatically
  • Supporting documents are collected automatically
  • The response package is created automatically
  • The response is submitted automatically
  • CRM or order management system actions are made automatically (chargeback noted, subscription canceled if applicable, customer blacklisted if applicable, etc.)
  • Win/loss reports and analytics are generated automatically

Fight chargebacks with basic automation

We’ve taken years of hard-earned intelligence and built it into workflows that will accurately guide you through the process of fighting chargebacks. You’ll get better results with far less effort. Want proof? Just check the detailed win-loss reports!

  • Chargeback notice is received automatically
  • Reports and analytics are generated automatically
  • The chargeback is matched to the order by your team
  • The decision to fight or not is made by your team
  • Supporting documents are collected by your team
  • The response packaged is created through a guided workflow
  • The response is submitted automatically
  • CRM or order management system actions are made by your team (chargeback noted, subscription canceled if applicable, customer blacklisted if applicable, etc.)
  • Win/loss reports and analytics are generated automatically
Account protection

Custom automation

Automate your biggest challenges. Customize Kount to fit your needs and priorities. 

Learn more

WHY AUTOMATION MATTERS

Benefits you can’t afford to miss

Is your work day a never-ending to-do list of tedious tasks that leave you feeling overworked and unfulfilled? What if you could breeze through your daily responsibilities in a fraction of the time? Or get better results with less effort? Now you can. All you need is flexible automation. 

WITHOUT AUTOMATION

  • Confusing
  • Time consuming
  • Labor intensive
  • Error prone
  • Stagnant results
  • Difficult to maintain

WITH AUTOMATION

  • Intuitive
  • Efficient
  • Simple
  • Accurate
  • Improving results
  • Easy to scale

WHY KOUNT?

Automation that fits exactly
what you need

Thinking about automating certain stages of your chargeback management workflow? Wondering if all automation is the same? To achieve the best results possible, look for automation with these three characteristics.

Kount hexagon background
Chargeback Automation

Flexible to fit your needs

Letting someone help you with chargeback management requires a lot of trust — but it shouldn’t require a lot of effort. That’s why, at Kount, we do our very best to make the transition as smooth as possible. By being flexible and accommodating, we make sure we fit what you need. 

  • Works with your existing processes, resources, and abilities  
  • Allows you full control over what the technology manages
  • Adjusts to how much or how little you want to automate
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Chargeback Automation

Built with insights and expertise

Technology shouldn’t just boost efficiency — it also has to improve accuracy. Otherwise, you’re simply making it easier to achieve the same disappointing results. Automation has to be backed by experience that knows what will and won’t be successful. 

  • Decades of experience spent researching trends, learning the rules, and testing strategies
  • Direct line of communication with Mastercard® and Visa® 
  • On-demand support so there is always help when you need it
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Chargebacks

Solves the Entire Problem

Some automation is better than no automation — but the greater the efficiency, the better your results. So look for technology that can do it all: prevent, fight, and analyze with automation. Even if all those solutions aren’t your top priority right now, they might be in the future. Set yourself up for success from day one.

  • Prevent to minimize risk exposure
  • Fight to recover lost revenue
  • Analyze to discover underlying issues

Schedule your demo

GET STARTED

Create your automation strategy today

Are you ready to see why thousands of companies trust Kount to simplify chargeback management? Sign up for a demo today!


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Kount | An Equifax Company

Kount is trust and safety technology.

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