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Reason Code 13.8 - Original Credit Transaction Not Accepted

Description

Why did I receive this chargeback?

The cardholder did not accept the credit or local laws prohibit the issuer from allowing original credit transactions (OCTs).

Time Limit

How long can the issuer wait to file a chargeback?

The maximum amount of time that can pass between the transaction processing date and the dispute processing date is 120 calendar days.

Fight

What compelling evidence is needed to respond?

If the credit transaction was reversed, provide documentation that proves the reversal.
If the cardholder no longer wishes to dispute the transaction, provide documentation that proves the issue has been resolved.

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More Visa Reason Codes

Fraud

10.1 - EMV Liability Shift Counterfeit Fraud

10.2 - EMV Liability Shift Non-Counterfeit Fraud

10.3 - Other Fraud, Card-Present Environment

10.4 - Other Fraud, Card-Absent Environment

10.5 - Visa Fraud Monitoring Program

Authorization

11.1 - Card Recovery Bulletin

11.2 - Declined Authorization

11.3 - No Authorization

Processing Errors

12.1 - Late Presentment

12.2 - Incorrect Transaction Code

12.3 - Incorrect Currency

12.4 - Incorrect Account Number

12.5 - Incorrect Amount

12.6 - Duplicate Processing / Paid By Other Means

12.7 - Invalid Data

Consumer Disputes

13.1 - Merchandise / Services Not Received

13.2 - Cancelled Recurring Transaction

13.3 - Not As Described Or Defective Merchandise / Services

13.4 - Counterfeit Merchandise

13.5 - Misrepresentation

13.6 - Credit Not Processed

13.7 - Cancelled Merchandise / Services

13.8 - Original Credit Transaction Not Accepted

13.9 - Non-Receipt of Cash or Load Transaction Value