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Kount | An Equifax Company
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Why choose Kount
Why choose Kount

Learn about our unique approach to trust and safety.

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Complete strategy

Protection against any threat in one platform

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Robust data

Decades of global data collected from dozens of industries

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Intuitive platform with customizable reporting

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Accurate decisions made with advanced artificial intelligence

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Fully customizable policies for trust and safety decisions

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Reduction of time-consuming, error-prone processes

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Innovative features

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Identity
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Consumer insights

Improve marketing campaigns and customer experiences

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New account fraud prevention

Keep fraudsters out of your ecosystem

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Account takeover prevention

Protect customer accounts and reduce friction

Payments
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Fraud detection

Stop threats and improve business operations

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Chargeback management

Prevent chargebacks and recover revenue

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Authorization optimization

Reduce false positives and approve more transactions

Compliance
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Global watchlist search

Identify known individuals on government watchlists

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Regulatory reporting

Collect, monitor, and track data across a portfolio

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Customer due diligence

Screen customers for potential risks

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Solutions for all industries

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Health and beauty

Grow brand awareness while reducing resale activity

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Health care

Protect medical records and access to patient portals

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Online learning

Expand learning offerings and improve revenue

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Online gaming

Provide secure gaming experiences

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Restaurants

Accept more good orders while minimizing risks

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Streaming services

Decrease account sharing and artificial streaming

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Direct sales

Stop promotion abuse and affiliate account fraud

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Automotive rentals

Deploy safeguards at every step of the rental process

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Kount Resources

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SURVEY

Social Engineering Trends in the Refund and Return Process

Download the survey to learn more about:

  • If consumers have ever sought a refund for something that wasn’t defective
  • If consumers have ever convinced or coerced a customer service agent into issuing a refund and how they did it
  • If consumers have ever hired a refunding service provider and how it worked
  • How often customers request refunds without returning items
  • How often customer service agents interact with customers who resort to excessive or manipulative tactics to obtain refunds
  • How often customer service agents consider quitting their jobs after experiencing excessive or manipulative customers
download_for_offlineSocial Engineering Trends in the Refund and Return Process
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It’s as human as breathing to want something for nothing. Whether it’s that extra 10% discount or those free breadsticks, we’re hard-wired to want a little bit more. Unfortunately, that innate desire for more has led some consumers to push the boundaries for a few freebies.

Fraudulent activity exists in the physical space just as much as the digital world. Today, bad actors — even known customers — are resorting to tactics like coercion and social engineering to commit refund fraud or obtain refunds without returning goods. The issue is so prevalent that Kount’s experts suggest some businesses lose more to false refunds than chargebacks.

To get to the bottom of why and how consumers engage in borderline-fraudulent behaviors and how often customer service agents have to manage aggressive customer tactics, we went straight to the source.

    GET MORE

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    Learn best practices to navigate new fraud trends and maintain business growth while enhancing the customer journey
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    Learn quick strategies to stop fraud, increase orders, and grow revenue on your Magento store
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