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Kount | An Equifax Company
Why Kount
Why choose Kount
Why choose Kount

Learn about our unique approach to trust and safety.

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Complete strategy

Protection against any threat in one platform

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Decades of global data collected from dozens of industries

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Intuitive platform with customizable reporting

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Accurate decisions made with advanced artificial intelligence

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Fully customizable policies for trust and safety decisions

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Improve marketing campaigns and customer experiences

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Keep fraudsters out of your ecosystem

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Protect customer accounts and reduce friction

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Stop threats and improve business operations

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Prevent chargebacks and recover revenue

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Reduce false positives and approve more transactions

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Identify known individuals on government watchlists

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Grow brand awareness while reducing resale activity

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Protect medical records and access to patient portals

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Expand learning offerings and improve revenue

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Provide secure gaming experiences

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Accept more good orders while minimizing risks

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Decrease account sharing and artificial streaming

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Stop promotion abuse and affiliate account fraud

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Deploy safeguards at every step of the rental process

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Kount chevron

CASE STUDY

J.R. Dunn Jewelers Cuts Fraud Costs and Increases Sales with Kount

Kount for J.R. Dunn
J.R. Dunn logo

100%

increase in online order size

90%

savings on fraud solution

$120,000

annual reduction in fraud costs

JR Dunn Jewelers started as a brick-and-mortar retailer for buyers of designer jewelry. As the company grew, so did their point of sales. In 2004, the company was one of the first independent jewelers to launch an ecommerce website, which quickly gained a leading reputation among shoppers and competitors.

THE PROBLEM

Strict fraud rules. Too many declined orders.

Before coming to Kount, JR Dunn Jewelers was using a third-party fraud prevention solution. When an order was made, the technology would initially process a test transaction for a small amount. If the order details seemed legit and the transaction was approved, the entire amount of the purchase would be charged. If the initial charge was declined, the company would manually review the order. 

Unfortunately, transactions from legitimate customers were often declined. For example, a customer would buy a gift and have it delivered to an address different than the billing address — a common practice, yet one that seemed suspicious to the technology. 

Even worse, decline notices were sometimes delayed as long as 48 hours — costing the company sales. In fact, about 15% of the trial transactions were declined, and as many as 50% of those transactions were abandoned by customers due to delays. 

JR Dunn Jewelers knew there had to be a better way to manage fraud while delivering better service for customers. That’s when the company turned to Kount.

THE SOLUTION

Flexible technology. Better customer experiences.

With Kount, JR Dunn Jewelers was able to customize the solution to give customers a seamless checkout experience while still protecting against fraud. Plus, the company was able to expand their sales methods — providing online and mobile checkout options — without increasing risk. 

The solution also helped the company easily detect if a customer is using multiple cards, multiple emails, or making multiple transactions — common indicators of fraud. That cuts down the amount of orders that need to be manually reviewed.

Quote

We have been very, very satisfied. Excellent quality, performance, availability and reliability. The support we get from Kount is great — our customer service representative is always available and responds quickly. Usually we have an answer to our questions within the hour.

— Kara Mangiere, Director of ECommerce, JR Dunn Jewelers

THE RESULTS

Less fraud costs. More sales.

Since implementing Kount, JR Dunn Jewelers has saved 90% on fraud prevention costs — reducing monthly costs by $10,000 and yearly costs by $120,000. The company also manually reviews significantly less orders in less time.

And because the solution works quicker and more accurately than the company’s previous fraud provider, customers have stopped experiencing delays when checking out. Cart abandonment has dropped from 50% to 0%. In turn, the company has seen an increase in online order size and sales volume — without an increase in chargebacks.

Quote

You always hear about the jewelry industry getting targeted for fraud, so it’s great to have a solution like Kount that provides a powerful fraud prevention strategy without inhibiting our customers’ experience.

— Kara Mangiere, Director of E-Commerce, JR Dunn Jewelers

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GET STARTED TODAY

Don’t let fraud costs steal revenue from you

Let Kount’s experts handle fraud so you can focus on growth. 

Schedule a demo

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Kount | An Equifax Company

Kount is trust and safety technology.

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