DisputeBee Automates the Entire Fraud Prevention Process with Kount
DisputeBee is a professional credit repair software company that helps automate the process of sending dispute letters and tracking communications with credit bureaus and furnishers.
Small business. Big fraud problems.
At the company’s inception, DisputeBee had struggled to manage payment fraud – especially friendly fraud. Customers would pay for DisputeBee’s services for a few months, then call their banks afterwards and dispute the charges.
Card testing was another issue. Fraudsters would make small, unauthorized test purchases to see if stolen cards were still valid.
Combined, these issues caused chargeback rates to rise. Meanwhile, the company’s payment processor kept lowering chargeback thresholds — putting DisputeBee in danger of enrollment in chargeback monitoring programs.
Hassle-free, accurate automation.
DisputeBee CEO Lee Schmidt knew something had to be done. As an entrepreneur running a small business, he's had to automate a lot of aspects of his business in order to keep up with demand — including fraud prevention. But since he was new to the world of fraud and chargebacks, he found information related to the industry — like reason codes and thresholds — overwhelming.
Lee needed help from fraud experts, but he couldn’t settle for just any solution. He needed a solution that could simplify the process of managing fraud and fit his business’s existing processes and capabilities — which is what led him to Kount.
With the help of Kount’s fraud team, DisputeBee set up policies that would automatically make the best decisions for the business. Since then, they have rarely needed to change those settings. They simply log into the Kount dashboard to monitor results.
Consistently low chargeback rate.
When DisputeBee came to Kount, their chargeback rate was around 2%, and Lee wasn't sure how they could get it any lower. After working with Kount for just 6 months, they reduced that rate to 0.5% (one half of a percent) and have kept it steady since — eliminating the risk of monitoring programs.
For an entrepreneur like Lee, Kount is the perfect solution. It takes care of all DisputeBee’s fraud prevention and chargeback management tasks — doing the heavy lifting so that Lee can focus on growing his business.
The bottom line is Kount works. It does exactly what was advertised for us, which was reducing friendly fraud. It completely eliminates any fear on our end of being cut off from a merchant processor. And it’s been a really pleasant experience interacting with the Kount team.
— Lee Schmidt, founder and CEO, DisputeBee
GET STARTED TODAY
Simplify fraud management
Ready to take your business to the next level like DisputeBee? Schedule a call with our team of experts and find out how Kount can help your business flourish.
Related case studies
Brooks partners with Kount to drastically reduce chargebacks, improve customer experiences, and expand into new markets.
After partnering with Kount, JR Dunn Jewelers saw 100% growth in their online order size — without an increase in chargebacks.
Shortly after implementing Kount, PetMeds increased their transaction volume and reduced their manual reviews. Find out how in this case study.
ClickBank partners with Kount to reduce chargebacks and increase transaction volume.
Fetch Rewards accelerates growth and improves business efficiencies with Kount’s all-in-one platform for trust and safety.
eharmony partners with Kount to reduce friendly fraud and overcome unexpected regulatory changes.
Looking for a customizable fraud solution? Check out this case study. With Kount, AMC can completely customize the way they handle fraud prevention.
Find out how CD Baby uses Kount to reduce fraud attacks, manual reviews, and chargeback costs.
Book Depot partners with Kount to stop card testers and fraud from stealing revenue and blocking business growth.
Learn how Jagex increases subscribers and payment card revenue with Kount.
BodyBuilding.com partners with Kount to minimize fraud risks so they can grow safely and confidently.
Learn how Getty Images uses Kount to minimize fraud risks, reduce chargebacks, and improve customer experiences.
Kount helps Central Restaurant Products cut major fraud losses and reduce the time spent on manual reviews. Click here to view the case study.
Using Kount, MisFit Makeup significantly reduced manual reviews and chargebacks. Learn how they customized fraud prevention to achieve these results.
Want to know what type of results Kount provides to businesses like yours? Check this case study. DisputeBee automates all fraud management tasks with Kount.
Looking for a better way to give your merchants fraud protection? Find out how Kount helps Tilopay protect their merchants and increase orders.
Struggling with chargebacks? Looking for a scalable solution that grows with your business? Learn how Kount’s technology helps PersonSearch solve for both.
Looking for a better way to manage chargebacks? Check out this case study and learn how InfoPay uses Kount + Midigator to simplify the process.