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Kount | An Equifax Company
Why Kount
Why choose Kount
Why choose Kount

Learn about our unique approach to trust and safety.

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Complete strategy

Protection against any threat in one platform

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Robust data

Decades of global data collected from dozens of industries

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Intuitive platform with customizable reporting

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Machine learning

Accurate decisions made with advanced artificial intelligence

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Fully customizable policies for trust and safety decisions

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Reduction of time-consuming, error-prone processes

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Innovative features

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Identity
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Consumer insights

Improve marketing campaigns and customer experiences

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New account fraud prevention

Keep fraudsters out of your ecosystem

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Account takeover prevention

Protect customer accounts and reduce friction

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Fraud detection

Stop threats and improve business operations

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Chargeback management

Prevent chargebacks and recover revenue

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Reduce false positives and approve more transactions

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Identify known individuals on government watchlists

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Collect, monitor, and track data across a portfolio

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Screen customers for potential risks

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Grow brand awareness while reducing resale activity

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Health care

Protect medical records and access to patient portals

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Expand learning offerings and improve revenue

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Provide secure gaming experiences

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Restaurants

Accept more good orders while minimizing risks

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Streaming services

Decrease account sharing and artificial streaming

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Stop promotion abuse and affiliate account fraud

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Deploy safeguards at every step of the rental process

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CASE STUDY

Book Depot Uses Kount to Stop Card Testers and Reduce Order Declines

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Book Depot

50%

reduction in manual reviews

51%

reduction in decline rate

0

card testing attacks

Book Depot is a family-owned online bookseller that strives to offer low prices on great books. And the company partners with community organizations to make books more accessible, helps kids fall in love with reading, and provide essential resources to families in need.

Card testing

THE PROBLEM

Card testing gets out of hand

When Book Depot’s chargeback rate started to increase, Mark Van Vliet, VP of Strategic Initiatives, dove into the problem. Mark found many orders placed at all hours of the night with fake-looking names and email addresses from unknown IP addresses — an influx of card testers.

Even though the team was able to identify the underlying cause of the problem, they struggled to get the issue under control. Reviewing orders and looking for suspicious activity took a significant amount of time. The team couldn’t keep up. So Mark searched for a solution that could help ease their burden.

 

Quote

When we have to sit there and play whack-a-mole to stamp out fraud, it’s a huge drain on our resources. It was something we weren’t able to stay on top of. It consumed our weekends — we were dreading Monday mornings.

— Mark Van Vliet, VP of Strategic Initiatives, Book Depot

Kount 360 Dashboard on iPad

THE SOLUTION

Automation at its finest

Book Depot wanted a vendor with credibility, industry expertise, great customer support, reliability, and security. And Kount was the perfect combination of all those qualities.

Working with Kount, Mark received tremendous support from the customer care team. With expert advice and insights, Mark and his team were able to create a strategy to stop card testing attacks without negatively impacting the customer experience. And because Kount’s fraud detection software automatically responds to threats, the Book Depot team was no longer burdened by labor-intensive, time-consuming tasks.

Stop card tester fraud

THE RESULTS

Back to the mission

The perfectly crafted strategy stopped card testers and the related chargebacks – without increasing false positives. In fact, with Kount, Book Depot’s decline rate dropped by 51%. Plus, the automation helped cut manual reviews by 50%. 

Ultimately, Book Depot has been able to accept more good orders and reduce friction for known customers without adding unnecessary risks.

Case studies

See more case studies
BodyBuilding.com
Fraud detection and prevention, Disputes and chargebacks
How BodyBuilding.com Reduced Chargebacks and Order Declines with Kount

BodyBuilding.com partners with Kount to minimize fraud risks so they can grow safely and confidently.

Fetch
Data
Fetch Rewards Achieves 400% Growth While Reducing Fraud

Fetch Rewards accelerates growth and improves business efficiencies with Kount’s all-in-one platform for trust and safety.

eharmony
Fraud detection and prevention, Disputes and chargebacks
eharmony Reduces Fraud, Prevents Chargebacks, and Protects Revenue

eharmony partners with Kount to reduce friendly fraud and overcome unexpected regulatory changes.

Book Depot
Fraud detection and prevention, Disputes and chargebacks
Book Depot Uses Kount to Stop Card Testers and Reduce Order Declines

Book Depot partners with Kount to stop card testers and fraud from stealing revenue and blocking business growth.

CD Baby
General
CD Baby Cuts Manual Reviews and Chargebacks with Kount

Find out how CD Baby uses Kount to reduce fraud attacks, manual reviews, and chargeback costs.

Jagex
Policies
Jagex Increases Subscribers and Credit Card Revenue with Kount

Learn how Jagex increases subscribers and payment card revenue with Kount.

Getty Images
Disputes and chargebacks
Getty Images Uses Kount to Reduce Chargebacks and Stay Ahead of Fraud

Learn how Getty Images uses Kount to minimize fraud risks, reduce chargebacks, and improve customer experiences.

Brooks
Account creation
Brooks Uses Kount to Cut Chargebacks and Improve Customer Experiences

Brooks partners with Kount to drastically reduce chargebacks, improve customer experiences, and expand into new markets.

J.R. Dunn
General
J.R. Dunn Jewelers Cuts Fraud Costs and Increases Sales with Kount

After partnering with Kount, JR Dunn Jewelers saw 100% growth in their online order size — without an increase in chargebacks.

ClickBank
Disputes and chargebacks
How ClickBank uses Kount to Curb Chargebacks and Grow Revenue

ClickBank partners with Kount to reduce chargebacks and increase transaction volume.

Central Restaurant Products
Pricing
Central Restaurant Products Cuts Fraud Losses and Manual Reviews

Kount helps Central Restaurant Products cut major fraud losses and reduce the time spent on manual reviews. Click here to view the case study.

Conekta
General
How Conekta Uses Kount to Protect Merchants and Reduce Chargebacks

Conekta uses Kount to protect their merchant customers from fraud and decrease chargeback rates.

BlueSnap
General
BlueSnap Uses Kount to Increase Business by 50% and Protect Merchants

BlueSnap uses Kount to protect their merchant customers from fraud, decrease chargebacks, and eliminate manual reviews.

DisputeBee
Automation
DisputeBee Automates the Entire Fraud Prevention Process with Kount

Want to know what type of results Kount provides to businesses like yours? Check this case study. DisputeBee automates all fraud management tasks with Kount.

Quote

If every business had Kount, fraudulent ecommerce wouldn’t be nearly as lucrative to criminals. The product works, and working with Kount’s customer support has been one of the best professional experiences I’ve had.

—Mark Van Vliet, VP of Strategic Initiatives, Book Depot

Kount hexagon background
fraud detection, chargeback protection, consumer insights, identity verification

GET STARTED TODAY

Don’t let fraud tear time and resources away from your mission

Let Kount’s experts do what they do best, so you can get back to what you do best.

Contact us

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Kount | An Equifax Company

Kount is trust and safety technology.

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