The Kount Blog | Fraud Protection Trends and Best Practices

The Kount Blog

30% of CS agents say manipulative customers make them want to quit their jobs.

Bad customer habits fuel discontent among customer service agents

Customer Experience

Customer service (CS) agents are generally empathetic people who strive to be helpful to angry and upset customers. But they’re also often the most vulnerable employees in an organization to social engineering attacks. Increases in online sales over the past couple of years have led to more customer disputes, returns,…


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