With innovative designs and uncompromising quality, Arc’teryx is the outfitter-of-choice for adventurers. As it expanded beyond wholesale distribution and into eCommerce sales, Arc’teryx wanted to extend their department store’s personalized shopping experience to its digital customers. At the same time, rising fraud and the threat of chargeback monitoring programs slowed growth.

Arc’teryx decided to upgrade its fraud prevention, selecting Kount for its Identity Trust Global Network, customer service, and User Experience Engine.

Results with Kount
  • Achieved strategic geographical expansion
  • Reduced chargeback rate to .35%
  • Reached a historically low manual review rate
  • Crafted personalized shopping experiences

Kount's been a huge help to our fraud prevention and it's been evolving with us as well.

Fraud Prevention Specialist, Arc’teryx