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Chief Customer Experience Officer
Director of Customer Analytics Solution Delivery
Today’s consumers have high expectations for refunds and returns. They want to be able to change their minds about purchases and products today, tomorrow, or 10 years later.
But fraudsters — even customers themselves — are finding new ways to get money back without returning goods and take advantage of the refund process. So it’s all the more challenging for your and your teams to sort out what’s real and promote customer-friendly processes without giving away revenue.
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