This page details 2020 trends. Looking for the latest? Visit and subscribe to our Blog.

The pandemic has led to a permanent digital shift and acceleration of digital models

  • Consumers are beginning to expect options like buy online, pick up in store (BOPIS)
  • Many industries including crafts, pet supplies, health and wellness, sporting goods, home office, and electronics saw a big uptick in eCommerce transactions, especially in the spring
  • While some industries saw initial decreases, transaction volumes across the USA have overall increased

Quick Service Restaurants grow as consumers adopt mobile order ahead options. After an initial decline when stay-at-home orders began, the industry consistently grew throughout the year.

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Crafts and Wine Sales saw the biggest year over year jump as families looked for at-home activities and made items like masks

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Pet supplies transactions jumped 711% year over year as families adopted new pets and looked online for necessities.

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Gaming and Streaming saw multiple spikes, with a 153% year over year jump early in the pandemic

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RETAIL FRAUD TRENDS

Retailers need to watch for resellers, retail arbitrage, cashing out, and friendly fraud.

MORE on retail fraud trends

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GAMING AND STREAMING FRAUD TRENDS

Accounts are vulnerable to credential stuffing, account takeover, and for streaming services—watch for “potlucks.”

MORE on gaming fraud

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FOOD SERVICE FRAUD TRENDS

More online orders mean more loyalty accounts—an more fraud. Stop “pizza plugs” and compromised accounts.

MORE on food service

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